Assistant Operations Manager

18 Dorrance St, Charlestown, MA 02129, USA

Posted Monday, January 12, 2026 at 5:00 AM

Is this you?

• You are a natural leader with prior experience supervising an hourly team operating in both a warehouse and field environment
• You are comfortable successfully overseeing projects to completion in an urban setting
• You are intrigued at impacting the urban environment through active and affordable first-and-last-mile transportation and logistics solutions

If yes, then we have your next career opportunity!

Assistant Operations Manager to oversee assembly, maintenance, and repair for the network of docking stations for Boston's bikeshare system. The assistant operations manager will be responsible for daily supervision of operational staff, empowering employees with resources needed to conduct their duties, working in partnership with all team members to identify and ensure operational improvements are implemented, and otherwise ensuring safety and performance standards are met or exceeded.

The starting work schedule for this position is Sunday – Wednesday, AM shift. Please note that schedules may be subject to change based on business need.

About the Role

• Improve the usability of the system via daily oversight of station assembly, repair, and maintenance activities; report on system status and performance
• Lead teams and individuals to success through the entire employee life-cycle for an hourly, union workforce; monitoring employee performance and ensuring engagement
• Monitor daily operational metrics to support the department meeting all SLA (Service Level Agreement) metrics and KPIs (Key Performance Indicators)
• Oversee large projects both in warehouse and in the field
• Work in partnership with other operational and support departments to ensure timely and productive workflows for continuous operational improvement
• Follow safe work practices and create and maintain a working environment

About You

• You bring prior experience supervising an hourly team operating in both a warehouse and field environment
• You are a natural leader with the ability to supervise a team to ensure the productivity and engagement of each team member
• You have strong organizational skills and the ability to successfully lead projects
• You are mechanically inclined and curious about new technologies, tools, and processes
• You are technology-proficient in MS Office, apps, email, and can quickly learn different software/applications
• You are comfortable working outdoors, year-round in all weather conditions, in an urban setting
• You can lift to 75 pounds, and stand, stoop, bend, kneel, and sit for extended periods
• You have a current driver’s license and can meet the Motor Vehicle Record requirements

About Motivate

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.

Why Join Our Team

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depots or office locations, to make a difference in our communities.

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and…