General Manager

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New York Sports Club and our family of brands is a long‑standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to “Improve Lives Through Fitness”. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.

The General Manager is responsible for ensuring an efficient and effective operation with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The General Manager will manage all profit and loss statements and make decisions that will positively impact the business. The General Manager will report to the Regional Leader and will receive guidance from the Regional Fitness Director.

The General Manager will directly manage the development of all other club managers, a team of sales professionals, and any other employees in the club who do not report to another manager.

• Hold yourself and your team accountable to high standards of operational excellence.
• Assess club team member performance and provide situational leadership with ongoing and constructive feedback/development to drive profitability.
• Willingness to have courageous conversations with team members and effectively handle disciplinary measures as needed.
• Lead the creation of a results‑driven culture by setting clear expectations and goals that focus on key drivers for success.
• Exhibit the ability to lead and inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality.
• Set direct and clear SMART goals for self and team.
• Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes.
• Ensure company quantitative and qualitative metrics, guidelines, and standards are measured, and provide coaching to correct behaviors.

• Achieve monthly and annual membership/fitness financial goals by strategically planning weekly activities in alignment with department objectives and initiatives.
• Review and analyze club revenue and sales goals; use data to project sales, determine profitability, and set/adjust targets as needed.
• Proactively address business trends utilizing reports and other Company provided resources to execute a successful business strategy.
• Evaluate market trends and partner with senior management and the fitness team to strategize and implement innovations that improve sales, productivity, and profit.

• Evaluate and monitor forecasted budgets to achieve financial objectives.
• Monitor and approve club Profit and Loss expenses, with a strong emphasis on labor and payroll.
• Manage payroll budgets and ensure timely and accurate processing, compliance with labor laws.

• Own the recruitment, training, and development of qualified club personnel, utilizing NYSC resources.
• Onboard new employees utilizing proper immersion plans to ensure clear expectations.
• Identify opportunities for improvement through trainings, strategies, and policies.
• Develop an effective succession planning strategy.
• Source, interview, and qualify applicants in a timely manner.

• Organize and supervise the work and schedules of the club team.
• Ensure that all facility and equipment walkthroughs are completed daily and compliant with codes.
• Review and adhere to all NYSC documents including policies and procedures.
• Partner with Regional Leader and the facilities team to resolve incidents.
• Increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service.
• Maintain an acute awareness for all loss prevention matters.
• Accountability of team’s business deliverables.
• Collaborate with all departments to achieve…