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Customer Success Mgr./ CSM

Director, Customer Experience & Service Excellence

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Plymouth Rock Assurance
Full Time position
Listed on 2026-02-06
Job specializations:
  • Management
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading insurance company is seeking a Director of Customer Service in Boston. This senior leadership role involves co-leading the strategic direction and daily operations to ensure exceptional customer experiences. You will implement customer service strategies, oversee workforce management, and lead teams to enhance customer satisfaction. The ideal candidate will have over 10 years of customer service experience, including 5 years in leadership, along with a strong understanding of workforce optimization and change management.

Competitive salary and benefits offered.
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