Sr. Operations Manager - Citizens of Blues

Sr. Operations Manager - Citizens House of Blues page is loaded## Sr. Operations Manager - Citizens House of Blues locations:
Boston, MA, USAtime type:
Full time posted on:
Posted Todayjob requisition :
JR-86866

Job Summary:

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales...

we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a
* Great Place to Work
* organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
** THE JOB
** We are seeking a motivated and experienced individual to work with the Venue Management team in Boston, Massachusetts. The Senior Operations Manager position exercises overall responsibility for facility operations, partnering with the leadership team in the market. The Operations Manager is responsible for ensuring successful execution of events and maintaining a safe, clean, and welcoming environment for staff, artists, and guests.

This is an exempt role, reporting to the General Manager.
** WHAT THIS ROLE WILL DO
**** Team Member Recruitment, Training, Development and Management Responsibilities:
*** Recruit and/or interview Manager and Supervisor candidates
* Recruit, hire and train hourly, non-exempt Team Members
* Conduct annual performance appraisal of Team Members
* Provide concise information for Manager appraisals
* Provide developmental action plans for Team Members, when required
* Conduct disciplinary sessions in accordance with HOB guidelines
* Ensure appropriate conflict resolution procedures are followed
* Ensure compliance with HOB Workplace Standards
* Maintain open communication policy
* Assist and support Team Members in any of their job functions, as needed
** Ensuring Optimal Guest Experience
*** Ensure Environment and aesthetic is maintained to HOB standards at all times
* Oversee and facilitate guest fulfillment and requests
* Maintain all HOB Standards
* Oversee revenue center programming and/or late night activities
* Oversee execution of Special Events in cooperation with Logistics and Sales Managers
** Enhancing Revenue/ Controlling Costs
*** Generates/enhances revenue to meet or exceed budgetary expectations, in conjunction with the General Manager and/or Assistant General Manager
* Maintain effective cost control systems
* Control Costs
* Assist General Manager (GM) and Assistant General Manager (AGM) in preparation of annual budget/planning process; implements approved budgets
* Responsible for assisting the GM and AGM the creating and implementing Quarterly Operating Plans (QOPs)
** Essential Personal &…