Field Service Manager

Overview

Field Service Manager / Operations Manager – New England Region
• Full-Time
• Base Salary ~$150,000 + performance bonus

We are the fastest-growing commercial HVAC/R services company in New England, delivering high-quality, reliable heating, ventilation, air conditioning, and refrigeration solutions to businesses across the region.

We need a proven leader who comes directly from the HVAC/R field service world to take ownership of our field operations and become the operational backbone of the company.

• Lead, coach, and hold accountable a growing team of commercial HVAC/R technicians
• Run daily dispatching, job prioritization, route optimization, and workload balancing
• Enforce consistent processes for estimating, invoicing, job completion, and client updates
• Serve as the primary escalation point for clients and technicians during service delivery
• Track and improve key metrics (first-time fix rate, response time, technician utilization, profitability)
• Oversee parts inventory, vehicle/equipment readiness, and vendor coordination
• Drive safety compliance, technician training, and continuous process improvement
• Report directly to the CEO and help shape the next phase of rapid company growth

• 7+ years of direct HVAC/R field service experience (commercial preferred)
• Proven history leading and managing HVAC/R technicians in the field
• Deep understanding of dispatching, estimating, invoicing, parts ordering, and client communication in HVAC/R
• Strong administrative and organizational discipline
• Comfortable using field service management software (specific platform not critical)
• EPA certification (or equivalent) strongly preferred
• Valid driver’s license and ability to be in the main office 9–5 (strong preference for in-office presence in Massachusetts; very strong remote candidates may be considered)

• Base salary around $150,000
• Performance bonus
• Full benefits (health, dental, vision, 401(k) with match, PTO)
• Professional development and training support
• Direct influence on a fast-growing company with real upward trajectory

This is not a corporate or general operations role. We are looking for someone who has lived and breathed commercial HVAC/R field service, understands the nuances of parts, estimates, dispatching, and technician performance, and can bring immediate discipline and structure to a high-growth environment.

If you have a strong HVAC/R field service leadership background and want to help scale one of the fastest-growing companies in New England, we want to talk to you right away.