Portfolio Support Manager

Peabody Properties is hiring for a Portfolio Support Manager to join its property management team in Boston, MA and surrounding areas.

This role provides flexible, hands‑on management support across a regional portfolio, filling operational gaps when a site team is short‑staffed due to vacancies, extended leave, new acquisitions, or other transitions. Reporting to the Director of Portfolio Operations, the Portfolio Support Manager ensures that properties continue to operate smoothly and in accordance with organizational standards, ownership objectives, and regulatory requirements.

• Step in as interim site manager or assistant manager during vacancies, transitions, or leaves of absence.
• Ensure day‑to‑day property operations remain consistent, including rent collection, work order management, move‑ins/move‑outs, vendor coordination, inspections, and compliance tasks.
• Implement and uphold company policies, procedures, and performance standards across assigned properties.
• Partner with the Director of Portfolio Operations to align properties with ownership goals and regulatory requirements.

• Provide temporary supervision, coaching, and mentoring for on‑site administrative and maintenance staff.
• Support staff onboarding and training for new hires, helping them acclimate to company processes and expectations.
• Foster a supportive and collaborative environment emphasizing teamwork, accountability, and service excellence.

• Monitor rent collection and take timely action on delinquencies in accordance with legal requirements and company policy.
• Support budgeting, financial reporting, and variance tracking as needed.
• Ensure ongoing compliance with LIHTC, HUD/Section 8, and other applicable housing program requirements.
• Coordinate with accounting and operations staff to maintain accurate, timely financial and administrative records.

• Oversee daily property condition and maintenance needs, conducting inspections of units and common areas.
• Ensure timely turnover of vacant units and high‑quality preparation for new residents.
• Support preventive maintenance schedules and follow up on completion of work orders.
• Assist with capital needs assessments and long‑term maintenance planning.

• Serve as a visible, approachable point of contact for residents during staffing transitions.
• Address resident concerns professionally, empathetically, and promptly.
• Facilitate resident meetings and maintain clear communication channels to promote satisfaction and trust.

• Keep the Director of Portfolio Operations informed on property status, resident concerns, and any unusual issues.
• Share insights and recommendations on recurring challenges, offering practical solutions for improvement.
• Act as a culture carrier across the portfolio, reinforcing values of integrity, service, and excellence.

• Adaptability & Flexibility:
  Thrives in varied settings and can seamlessly shift between roles.
• Supportive Leadership:
  Provides short‑term guidance that empowers staff without undermining permanent management.
• Resident‑Centered Focus:
  Prioritizes resident experience and community well‑being.
• Collaboration & Mentorship:
  Builds strong relationships, shares knowledge, and uplifts teams.
• Operational Excellence:
  Ensures compliance, efficiency, and consistency across portfolio sites.

• 3–5 years of progressive property management experience, preferably in affordable housing, LIHTC, and/or HUD programs.
• Strong knowledge of compliance, reporting, and regulatory requirements.
• Proven adaptability—able to step into new environments quickly and effectively.
• Excellent interpersonal, leadership, and communication skills.
• Strong problem‑solving abilities and attention to detail.
• Flexibility to travel to different sites within the portfolio on short notice.

Peabody Properties offers $77,000–$87,000 annually, along with a comprehensive benefits package including medical, dental, 401(k), short‑term disability,…