Night - Assistant General Manager

Brief Description

As the Assistant General Manager, a typical day might include the following:

• Managing operations during scheduled shifts in a high-energy concert hall and nightlife environment, including daily decision making, staff support, guest interaction, event execution, scheduling, and planning while upholding service standards, production quality, and venue cleanliness
• Directly supporting the General Manager, acting in the GM's absence when needed
• Preparing staff schedules in accordance with forecasted business volume, ticketed events, and show timelines; responsible for adjusting staffing levels based on event scale, artist requirements, and fluctuating nightly attendance
• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
• Exhibiting high performance standards and ensuring all team members are delivering exceptional service in a fast-paced live music and entertainment setting
• Perform night check outs and audits
• Investigate and resolve service/food quality concerns
• Maintain safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
• Other duties to be assigned based on venues requirements

• Staffing, training and developing FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis
• Provide a positive, fun working environment for associates

• Minimum of 2-3 years' upper level management experience in a full food and beverage, high volume upscale nightlife and/or concert hall environment required
• Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
• TIPS Certification a plus and will be required if chosen for the position
• High School Diploma required. Associate or Bachelor’s degree preferred
• Exemplary customer service skills
• Strong problem solving and analytical skills
• Ability to work well with people internally and externally at all levels
• Solid planning, organizing and scheduling abilities
• Strong team building skills with emphasis on development and ability to think outside the box
• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
• Work hours necessary to maintain facility

• Analytical - Synthesizes complex or diverse information;
  Designs work flows and procedures
• Problem Solving - Identifies and resolves problems in a timely manner;
  Develops alternative solutions
• Project Management - Develops project plans;
  Completes projects on time and budget
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs
• Teamwork - Balances team and individual responsibilities;
  Able to build morale and group commitments to goals and objectives
• Visionary Leadership - Displays passion and optimism;
  Inspires respect and trust
• Change Management - Develops workable implementation plans;
  Builds commitment and overcomes resistance
• Delegation - Delegates work assignments;
  Matches the responsibility to the person;
  Sets expectations and monitors delegated activities;
  Provides recognition for results
• Managing People - Develops subordinates' skills and encourages growth;
  Fosters quality focus in others;
  Improves processes, products and services
• Business Acumen - Understands business implications of decisions;
  Displays orientation to profitability
• Cost Consciousness - Works within approved budget;
  Contributes to profits and revenue;
  Develops and implements cost saving measures
• Ethics - Treats people with respect; inspires the trust of others;
  Works with integrity and ethically
• Organizational Support - Follows policies and procedures;
  Supports organization's goals and values
• Strategic Thinking - Develops strategies to achieve organizational goals
• Motivation - Sets and achieves challenging goals;
  Demonstrates persistence and overcomes obstacles;
  Measures self against standard of excellence

The physical…