Accident Recovery Program Manager; Administrator VI

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Job Description - Accident Recovery Program Manager (Administrator VI) (260000D2)

Description

Position Summary

The Accident Recovery Program Manager is responsible for the statewide administration, oversight, and integrity of MassDOT’s Accident Recovery Program (ARP), which governs the repair or replacement of highway assets damaged by third parties and the duties and obligations required of contractors who perform work under the ARP. The Manager supports the safe and timely completion of ARP emergency and non-emergency repairs and ensures compliance with MassDOT ARP Standard Operating Procedures (SOP) and established program policies.

The Accident Recovery Program Manager exercises significant independent judgment in coordinating with district staff on emergency repair activities, interpreting statutory and policy requirements, reviewing and approving complex documentation, and authorizing contractor payment only after all compliance and reimbursement conditions are met. The Manager serves as MassDOT’s central authority and subject-matter expert for accident recovery, resolving escalated disputes involving contractor performance, insurance coverage, liability, and reimbursement.

Duties and Responsibilities

• Administers and Ensures Compliance of the Accident Recovery Program (ARP).
• Provides statewide leadership and oversight of the ARP to ensure full compliance with Massachusetts General Laws, MassDOT ARP standard operating procedures, policies, safety standards, and program requirements.
• Provides support and guidance to maintain program integrity and consistency across all districts.
• Oversees Emergency and Non-Emergency Repair Coordination and Response.
• Provides support to the districts to ensure timely, accurate coordination of ARP emergency and non-emergency repairs to damaged highway appurtenances, including monitoring contractor response times, validating emergency repair submissions, and supporting districts in critical operational decisions.
• Supports ARP emergency and non-emergency repair and reimbursement for work performed.
• Manage Contractor Performance, Eligibility, and Enforcement Actions
• Monitors contractor compliance with ARP requirements, reviews performance and documentation, and, in coordination with Highway Senior Management, District and Safety personnel, address non-compliance through corrective actions, suspensions, or disqualification recommendations.
• Directs Financial, Claims, and Insurance Reimbursement Processes.
• Oversees the accuracy, completeness, and approval of all ARP documentation supporting insurance reimbursement to contractors, including final completion packages and authorization to pay.
• Intervenes in financial and insurance reimbursement processes when issues arise.
• Intervenes to resolve claim issues involving delayed or denied reimbursement to contractor(s) after repair work is completed.
• Serves as the Central Point of Contact for Stakeholders and Interagency Coordination.
• Acts as MassDOT’s primary liaison among Highway Districts, contractors, insurers, and internal MassDOT units to resolve issues, ensure clear communication, and maintain efficient program operations.
• Maintains Program Documentation, Reporting, and Continuous Improvement.
• Ensures complete and accurate record keeping, track performance metrics, prepare reports for leadership, and recommend procedural, policy, and training improvements to enhance program effectiveness and consistency.
• Other duties, as assigned.

Preferred Qualifications

• Advanced knowledge of highway operations and insurance recovery practices, strong analytical and judgment skills, and progressively responsible experience managing complex, multi-stakeholder public-sector programs involving emergency response, contractor compliance, and financial accountability.
• Knowledge of state transportation agency operations, particularly highway maintenance, emergency response, and asset management programs.
• Knowledge of insurance practices, claims administration, liability determination, and cost recovery, including reimbursement documentation requirements.
• Knowledge of MassDOT policies, procedures, and safety standards, including permitting and incident response protocols.
• Knowledge of contract compliance and contractor performance management, including enforcement and corrective action processes.
• Knowledge of Massachusetts General Laws and regulatory requirements applicable to highway operations, accident recovery, and public-sector financial accountability.
• Familiarity with MassDOT Standard Specifications for Highways and Bridges and interpretation of scopes of work and cost reasonableness.
• Ability to exercise sound judgment in time-sensitive, high-risk situations involving public safety, financial exposure, and legal accountability.
• Ability to interpret and apply complex policies, statutes, and SOPs to varied and non-routine situations.
• Skill in analyzing technical, financial, and insurance documentation to determine…