Senior Operations Manager

Agency Overview

The Division of Capital Asset Management and Maintenance (DCAMM), which oversees over $2 billion in capital programs and projects, is responsible for capital planning, project delivery, property management, and real estate services for the Commonwealth. We are stewards of the Commonwealth’s assets, which include 5.5 million square feet of state buildings. As an agency, we care for the people of our state and the future of our planet.

• We work with state agencies to create and manage forward-thinking, sustainable buildings to meet the needs of the Commonwealth’s citizens and help achieve a zero-carbon future.
• We are partners with fellow agencies to help them meet their strategic needs with fiscally responsible building and real estate solutions.
• We support the growth of the Commonwealth’s economy and actively engage with private sector partners to make it easier to do business with the Commonwealth.
• We work to expand access, opportunity, and equity to create more inclusive services, planning and outcomes for all the citizens of the Commonwealth.

DCAMM is a central agency in implementing several key policy priorities of the Healey-Driscoll Administration, including promoting decarbonization and climate resilience in all state facilities, identifying and facilitating opportunities to repurpose underutilized state property for housing production, and increasing the participation of underrepresented groups in public construction contracting and in the public construction workforce.

The Senior Operations Manager (SOM) directly reports to the Director of Property Operations in the Office of Facilities Management and Decarbonization (OFMD), and indirectly reports to the Deputy Commissioner, OFMD. The SOM is Facilities Operations’ second in command for the central and western regions as well as surplus properties, manages staff in their performance of the agency statewide program of building and land management, as specified in client service level agreements.

The portfolio encompasses nearly 1.2 million square feet of buildings and over 2,500 acres of land across the Commonwealth.

The SOM supervises Facilities Managers and indirectly, their staff. The primary duty is to manage staff, delegate work and oversee outside service providers to perform at a high level of effectiveness. As a senior supervisor, the SOM drives and maintains high personnel performance towards operational results, good customer communication and collaborative relationships. Indirectly the SOM supervises 20-25 employees and contractors.

• Collaborate with the Director to develop policies to support and oversee the agency’s program of statewide managed facilities maintenance over nearly 1.2 million square feet of buildings and over 2,500 acres of land across the Commonwealth.
• Develop policies and procedures to drive and maintain an environment of high personnel performance towards operational results, good customer communication and collaborative relationships.
• Supervise execution of the unit’s statewide program of daily operation and managed maintenance for agency-managed state buildings toward goals.
• Support Facility Managers’ decisions, share knowledge, delegate tasks, and allocate resources.
• Support subordinate Facility Managers toward exceptional personnel and resource management to adhere to agreed services and to achieve client satisfaction.

Supervise 20-25 facilities staff, providing services at approximately 7 active buildings in the west, central and northeast regions. Staff oversight includes Facility Managers, indirect supervision of Assistant Facility Managers, line operating staff, contractors, and oversight of operations at buildings.

187 Lyman Street Northborough, MA

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management. Of these, (B) at least two (2) years must have been in a supervisory or managerial…