Chief Operating Officer

Lead the operational strategy, systems, and day-to-day execution required to successfully launch and sustain Holocaust Museum Boston as a safe, high-quality, and mission-driven public institution.

In partnership with Lindauer, Holocaust Museum Boston is seeking an inaugural Chief Operating Officer to serve as the organization’s chief administrative and operational leader during a first-time museum opening.

Reporting to the President and CEO, the COO will play a central role in building, operationalizing, and overseeing the systems and infrastructure required for a successful launch and long‑term sustainability.

• Lead operational readiness for the Museum’s soft launch and public opening, ensuring all systems, staffing, and infrastructure are fully developed and tested in advance.
• Oversee facilities, security, technology, and day‑to‑day building operations to ensure a safe, efficient, and well‑maintained public environment.
• Guide visitor‑facing operations, including admissions, visitor services, events spaces, exhibits, and volunteer coordination, delivering a high‑quality, mission‑aligned visitor experience.
• Provide oversight and accountability for outsourced finance, human resources, and legal partners, ensuring compliance, strong internal controls, and clear Board‑level reporting.
• Serve as a trusted advisor to the President and CEO, partnering with staff, vendors, and Board committees in a fast‑paced launch environment.

• Minimum of 10 years of progressive operational and administrative leadership experience, ideally within a museum, cultural institution, or complex public‑facing organization.
• Demonstrated success leading start‑up, scale‑up, or major transition efforts, including readiness planning for new facilities and public openings.
• Proven expertise overseeing core operational functions such as facilities, security, technology, visitor services, and exhibit operations.
• Strong financial leadership experience, including budgeting, forecasting, cash flow management, internal controls, and Board‑level reporting, with oversight of outsourced finance, HR, and legal partners.
• Collaborative, emotionally intelligent leader with exceptional communication and project‑management skills, capable of building systems, ensuring compliance, and partnering effectively with a CEO, Board, and external stakeholders.

• A once‑in‑a‑generation opportunity to help launch New England’s first museum dedicated exclusively to Holocaust education.
• A mission‑driven institution committed to historical truth, empathy, democratic values, and moral courage.
• A $110 million capital project positioned as a defining cultural and educational presence in downtown Boston.

Lindauer, a global search and talent firm, has been retained to conduct this search on behalf of Holocaust Museum Boston. To apply or nominate a candidate for this role, please visit the Lindauer website at