Senior Project Manager

About Rap Dev

We specialize in modern integrations and services for Service Now and Datadog. Our experienced team of SREs and Dev Ops engineers powerfully brings together these two ecosystems to drive better observability, availability, and deployment velocity across organizations of all sizes.

This role will be based in our Boston office, with an expectation of coming into the office Tuesday‑Thursday each week.

• 10+ years of project management experience in a client or customer‑facing role
• Proven stakeholder management skills
• Proven experience managing a team of software engineers
• Understanding of project management and delivery methodologies
• Strong customer focus

• Organize technology programs, projects and activities in accordance with the mission and goals of the organization
• Create and manage long‑term goals based on expanding customer requirements
• Work with leadership to develop a vision, manage a roadmap and operating plan for the program
• Develop an evaluation method to assess program strengths and identify areas for improvement
• Write project plans to guarantee uninterrupted delivery of services
• Manage an engineering team with a diverse array of talents and responsibilities
• Ensure goals are met in areas including customer satisfaction, quality, and team member performance as well as customer training
• Implement and manage changes and interventions to ensure project goals are achieved
• Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services
• Produce accurate and timely reporting of program status throughout its life cycle
• Analyze risks and issues
• Work on strategy with the sales team

• Base Salary: $90,000‑$130,000 annually, depending on experience

• 100% Employee Healthcare Coverage (Medical, Dental & Vision)
• Retirement Plan (5% 401k Match, IRA)
• Unlimited Paid Time Off (4‑week minimum) (Vacation, Sick & Public Holidays)
• Parental Leave
• Hybrid Work Opportunities
• Fitness & Commuter Subsidies available
• Equity
• SL & LT Disability

Rap Dev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.