Workshop Supervisor; Boston, MA

The opportunity

Workshop Supervisor complies, classifies, and monitors the workshop service with regards to maintenance and disruptions to vehicles and installations and advises the Management and informs his team members regarding operational decision making. This position reports directly to the Workshop Manager. The Workshop Supervisor ensures quality of service towards our clients by showing the right leadership skills, based on our TCR values which they promote and implements.

At the workshop, safety of all stakeholders is ensured by the supervisor. They perform reporting on safety, quality, and performance. The Workshop Supervisor is actively performing maintenance and repair at least two thirds of its time. The rest of the time is spent on team roll‑out of safety culture, team supervision and workshop organization.

• Lead, coach, and motivate a team of technicians, ensuring strong teamwork, accountability, and performance
• Own workshop results for safety, quality, efficiency, and resource utilization
• Plan and manage maintenance activities using TCR processes and SAP, including manpower, parts, and workload prioritization
• Oversee work packages, track progress, backlog, and bottlenecks, and ensure maintenance is delivered on time and to standard
• Ensure accurate inventory and spare parts management
• Provide management with visibility into capacity, feasibility, risks, and operational constraints
• Review, complete, and sign off on inspection and maintenance documentation
• Support technicians with technical guidance, troubleshooting, and on‑the‑job coaching
• Drive knowledge transfer and skills development within the team
• Coordinate with customers, suppliers, and internal departments to support daily operations and equipment availability
• Contribute to continuous improvement by enhancing processes, procedures, and equipment reliability
• Identify and implement technical and cost‑saving improvements to improve asset availability
• Maintain full responsibility for workshop administration, including work orders, time tracking, and invoicing preparation
• Actively promote and lead safety culture, ensuring compliance with OHS and TCR safety standards
• Perform hands‑on technical duties when required and complete other tasks as assigned to support business needs

• (Expert) technical background in GSE maintenance and repair: mechanics, hydraulics, electricity, air pressure, aircon/refrigeration units, and electrical systems (Preferred)
• Ability to make complex decisions whilst under pressure
• Stress resistant
• Assists in implementation of formal quality improvement
• Demonstrates continuing commitment to achieving a OHSA friendly working environment by seeking out and attending additional safety education classes over and above those required
• Act as role model
• A real team player
• Strong in communication
• Drive for excellence
• Good MS Office 365 skills
• Leadership skills: facilitating teamwork, communicating the vision, effective delegation, managing change, managing conflict, directing others
• Fluent in English – both oral and written

• Be Part of a Thriving International Team:
  Join a successful, growing company where you’ll be valued and empowered to make an impact.
• Quick Decision‑Making and People‑First Culture:
  Work in a company that prioritizes its people and supports fast, effective decisions.
• Growth‑Focused Environment:
  Enjoy opportunities for professional development and career advancement.
• Competitive Salary and Benefits:
  We offer a competitive salary based on experience.
• Our Comprehensive Benefits Include:
• Health, Dental, Vision, STD/LTD, and Life Insurance, Employee Assistance Program (EAP)
• Generous Vacation and Sick Leave, plus a 401K with matching contributions
• UNLIMITED REFERRAL BONUSES – because we know great people know great people.
• The pay range for this position is $43-46 per hour.

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance. With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

Do you think we could be a match? We look forward to meeting you. We encourage candidates to apply even if they do not meet all the requirements. Research shows that people from underrepresented groups often hesitate unless they meet every criterion. At TCR, we look for relevance, not perfection.

TCR International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Please note that we do not accept unsolicited applications or inquiries from recruitment agencies.