Senior Manager, Crisis Communications

Mission

You will be responsible for the day‑to‑day operation and continuous advancement of Schneider Electric’s crisis communications capability. This role ensures the organization is equipped to identify emerging issues early, respond rapidly and effectively, and strengthen enterprise preparedness over time.

This position plays a central coordinating role during active issues or crises—aligning messaging, integrating reputational considerations into decision‑making, and partnering closely with Legal, Security, HR, Operations, Government Affairs, and Regional Communications. The Senior Manager synthesizes complex, fast‑moving information into clear, actionable guidance and helps leadership navigate ambiguity with confidence.

• Lead the day‑to‑day execution of the company’s global crisis communications capability, ensuring operational readiness and consistent response standards across markets.
• Manage and continuously enhance crisis monitoring, escalation, and rapid‑response processes to ensure emerging issues are identified quickly and evaluated accurately.
• Serve as a core member of active crisis response teams, coordinating communications activity across corporate, regional, and functional stakeholders.
• Ensure tight alignment with Legal, Security, HR, Government Affairs, Operations, and business leadership during high‑pressure situations.
• Prepare statements, Q&A, holding lines, internal guidance, and leadership materials that reflect real‑time risk, reputational considerations, and business impacts.
• Lead post‑incident assessments, capturing lessons learned and driving continuous improvement in process, tools, readiness, and execution.

• Design and lead crisis preparedness activities, including tabletops, simulations, playbook refreshes, and training programs for communications teams and designated leaders.
• Ensure readiness routines evolve in line with emerging risks, business changes, and learnings from past events.
• Partner with regional and functional communications leads to strengthen crisis capability and confidence at the local level while maintaining global standards.

• Oversee the crisis monitoring ecosystem, including vendor management, internal reports, alerting mechanisms, and escalation pathways.
• Distill monitoring outputs into actionable insight, helping leadership understand severity, trajectory, and potential reputational impact.
• Apply judgment to determine when to elevate issues and recommend appropriate response paths.

• Build strong working relationships with Legal, Security, HR, Government Affairs, Risk, Sustainability, and business units.
• Ensure crisis communications considerations are integrated into broader enterprise incident‑management structures.
• Help teams balance speed, accuracy, transparency, and reputational protection during fast‑moving situations.

• Track crisis response performance using clear KPIs (speed, clarity, consistency, external sentiment).
• Contribute to readiness reporting and insight generation for senior leadership.
• Identify opportunities to enhance tools, protocols, training, or coordination models that strengthen overall crisis capability.

For this U.S. based position, the expected compensation range is $168,800 - $253,200 per year, which includes base pay and short‑term incentive.

The compensation range for this full‑time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well‑being and recognition…