Office Manager - Operations & Fulfillment; On-Site

About the Role

The Office Manager provides administrative and project management support for TELUS Health’s US Regional Headquarters in Canton, MA. This role focuses on office management, mailroom and fulfillment operations, and project oversight.

• Detailed project planning, timelines, and milestone tracking
• Project meeting coordination and facilitation
• Risk and issue identification and mitigation
• Budget management and reporting
• Stakeholder communication and management
• Comprehensive project documentation
• Continuous process improvement initiatives

• Day‑to‑day oversight of incoming and outgoing mail operations
• Team management and supervision of fulfillment specialists
• End‑to‑end fulfillment process oversight (receiving, sorting, packaging, dispatching)
• Quality control procedures and error minimization
• Data privacy and confidentiality compliance
• KPI tracking and reporting (volume, turnaround times, error rates)

• Oversight of office operations, including coordination of office visits, logistics, and technology
• Review of ongoing invoicing from vendors and coordination with Accounts Payable
• Inventory management and vendor coordination for office supplies and procurement
• Oversee office equipment management and IT support coordination
• Manage office visitor check‑in and security protocols

• Proficiency in Microsoft Office Suite, Google Workspace, and project management tools
• Four or more years of experience supervising mailroom, fulfillment, or logistics operations
• Strong vendor management and negotiation skills
• Project management and time management experience with strong attention to detail
• Exceptional customer focus with strong professional acumen
• Process improvement and efficiency mindset

USD 57,600.00 – 90,000.00 annually, with compensation determined by experience, skills, and performance.

• Competitive salary and bonus structures
• Minimum three weeks of vacation
• Flexible benefits plan
• Work‑location flexibility (in‑office, virtual, or hybrid)
• Company‑matched 401(k)
• Community outreach opportunities
• Career growth and learning and development support

TELUS Health is an Equal Opportunity Employer that encourages an inclusive culture. We are committed to hiring without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation, or veteran status. We offer accommodation for applicants with disabilities during the recruitment process.