Director of Maintenance & Facilities

Description

The Maintenance & Facilities Director oversees all facilities, maintenance, and inspection programs across the portfolio, ensuring operational excellence, regulatory compliance, and readiness standards. This role is critical to the success of property management operations and works closely with COO, Regional Manager, Development/Construction Team, Finance Team, and Property Managers. The position reports to the Regional Property Manager.

We are Cruz Companies, one of the oldest and largest, third generation, 100% minority-owned companies in the Northeast, we blend modern practices with traditional values of quality and integrity. Founded in 1948, we develop and construct landmarks, residential, and commercial projects. We provide quality residential housing management services in the Greater Boston & New Bedford areas. Agencies we serve or work with include but are not limited to Massachusetts Housing Finance Agency (MHFA), Boston Housing Authority (BHA), Boston Metro Housing, Department of Housing and Urban Development (HUD), and private owners.

We’ve also established Cruz C.A.R.E.S., giving back to our communities through scholarships, enrichment programs, and fun outdoor adventures. We are pioneers in progress and strive to elevate the communities where we work.

• Oversee and optimize maintenance and facilities operations across the portfolio in alignment with organizational goals.
• Develop and implement operational strategies, policies, and procedures.
• Ensure consistent execution of company standards and service excellence.
• Collaborate with leadership and site teams to drive performance and efficiency.
• Provide technical guidance and operational support across all properties.

• Direct all preventive, routine, and emergency maintenance activities.
• Ensure proper use of the Yardi maintenance management system.
• Develop and maintain preventive maintenance programs for building systems (MEP, HVAC, life safety, etc.).
• Develop documents on instructions and procedures for preventive maintenance of facilities, utilities, MEP systems, HVAC and life safety systems as required.
• Maintain “always-ready” standards through structured inspections and upkeep of facilities and equipment.
• Support development of site-specific Operations & Maintenance (O&M) plans.

• Conduct and oversee inspections of all buildings and units at least twice annually.
• Prioritize inspection schedules to comply with federal, state, and local regulations, including building codes and safety standards.
• Manage readiness for agency inspections and audits.
• Oversee environmental, health, and safety compliance (OSHA, EPA, NFPA).
• Ensure compliance for green-certified properties (LEED, Energy Star), including annual updates.

• Oversee Property Capital Needs Assessments (PCNAs) and ensure annual reviews are conducted with senior staff/leadership team.
• Lead capital improvement planning and execution.
• Extend the useful life of building systems through proactive maintenance strategies.
• Support renovation, rehabilitation, and infrastructure improvement projects.

• Assist in development of annual maintenance and facilities budgets which may include MROs, maintenance repairs, operations, and utilities.
• Monitor and control maintenance expenditures within approved budgets.
• Identify cost-saving opportunities while maintaining service quality.

• Develop RFPs for goods, services, and capital projects, requesting proposals for site renovation and rehabilitation.
• Manage vendor selection, contract negotiation, and performance monitoring of the contractors, and vendors/suppliers.
• Ensure compliance with contractual terms and procurement standards for services and supplies.

• Supervise maintenance staff, including scheduling, workflow management, and performance oversight.
• Partner in hiring and defining roles and responsibilities.
• Conduct performance evaluations in collaboration with the Maintenance Supervisor and Janitor/Grounds…