Store Supervisor - Boston, MA; Winter St Spanish or Cantonese

Work Location

Boston, Massachusetts, États-Unis d'Amérique

40

$25.50 - $36.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Services bancaires personnels et commerciaux

This role supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. It will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of a manager, the role is expected to manage the Store and run the teller side, platform, and Customer escalations. The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.
• Work focus time horizon is generally short term with low to moderate risk.
• Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks and educates the team on managing risk and protecting TD Bank, Employees and customers.
• Drives operational excellence in the Store, including cash handling, vault management, control of negotiable items, fraud prevention, managing controllable expenses, promoting integrity, customer privacy and employee safety.
• Engages in conversations with customers about loan products, facilitates the application intake and maintains an active registration status with NMLS.
• Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience.
• Proficient in Customer relationship tools, services, products and campaigns to support the team in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needs.
• Requires knowledge and understanding of financial literacy and a broad range of products, services and tools aligned with TD's consultative approach to deliver end‑to‑end advice: building trust with educational content & tools, providing consultative support, advocating with proactive insights & recommendations.
• Acquires and deepens the Store Customer base through campaigns, leads and sales activities for Small Business, Residential Mortgages and complex products.
• Connects with Customers/Prospects, provides financial advice and deepens relationships through lead management activities, including creation & management of Self‑Generated Leads, Partner/Retail to Retail Referral Leads, Campaign Leads, loan outreach, hosting appointments, and lead prioritization.

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales in any capacity or equivalent.
• Notary License preferred.
• Previous supervisory or demonstrated ability in providing direction, decision making,…