Claims Specialist

Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self‑perform construction, and technology start‑up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors.

Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM‑at‑Risk Contractors.” For more information, visit  and follow Suffolk on Facebook, Twitter, Linked In, You Tube, and Instagram.

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market‑leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax‑deferred savings accounts, 10 backup daycare days each year, short‑ and long‑term disability, commuter benefits and more.

For more information, clickhere.

This role can sit in Boston or West Palm Beach.

In office 5 days a week.

The Claims Specialist under the supervision of the Director of Claims is responsible for proactively investigating, managing, and resolving Workers’ Compensation, General Liability, and Automobile Liability claims. The Claims Specialist will timely and accurately process all claims from filing to closure in accordance with Suffolk Construction Company, Inc., best practices and state regulations. The Claims Specialist will work closely with Suffolk’s carriers, brokers, operations team, and attorneys to achieve the best possible outcome for each claim.

The Claims Specialist will assist in the implementation and maintenance of processes and procedures to eliminate, mitigate, and control the financial impacts of losses across several lines of business.

Responsibilities:

• Review, investigate, analyze and adjust claims in accordance with current laws and regulations.
• Report new incidents to the appropriate insurance carriers.
• Assist with risk transfer efforts, including drafting tender letters.
• Establish and maintain working relationships with claimants, employees, medical providers, Suffolk’s insurance broker, insurance carriers and outside defense counsel to ensure timely and accurate liability decisions.
• Determine when vendor involvement is necessary, such as medical case management, vocational rehabilitation counseling, legal, surveillance, etc. and direct and monitor the vendor services to ensure the effective cost containment of expenses on claims.
• Initiate “Three‑Point Contact” with Suffolk’s insurance carrier(s), injured employee, and medical provider.
• Initiate, coordinate and ensure early return to work efforts.
• Review progress of claims internally, providing a well‑documented action plan.
• Attend conferences, hearings, and mediations as necessary to properly administer…