Branch Manager - South Boston & Seaport

Branch Manager (I, II, III)

Reports to:

Vice President of Retail Services

Status:
Full-time, exempt

Celebrating over 85 years in business, Mass Bay Credit Union has over $300M in assets, continues to grow, and is proud to be 19,000 members strong! We've recently expanded our field of membership which allows us to serve members in a much broader group of communities. In addition, as a member of the shared branching network, we provide our members with nation-wide service at thousands of credit union locations throughout the country.

Under the direction of the AVP/Branch Administration you will be responsible for the day to day activities of assigned branches and related delivery channels. Ensure that areas are operating efficiently and in accordance with policies, procedures and regulations. Manage and lead in accordance with the PICK US culture through exceptional member service. Set and manage goals, effectively prioritizing tasks, achieving results and accepting accountability.

Candidates must have a minimum of three years of managerial experience in a credit union, bank or financial institution. Demonstrated levels of responsibility in branch operations and consumer lending required. College degree with concentration in business management is preferred. Computer skills mandatory. Must be NMLS certified (or be able to be certified upon hire).

• Create a member-centric environment in which building strong relationships is a fundamental priority.
• Through successful relationship-building, become a trusted advisor capable of serving our members' most complex financial needs.
• Inspire and motivate team members, offer recognition and reward, and lead by example.
• Through tested techniques, engage in meaningful coaching sessions, both formal and informal.
• Identify talent, develop team members through training, regular coaching, and conducting quality performance assessments.
• Empower team members, foster their professional growth, and develop succession plans.
• Assist in training and motivating of staff in expanding existing member relationships and fostering new member relationships through consultative conversations.
• Engage in recruitment efforts at job fairs, networking events, community events etc. Develop a pipeline of talent.
• Consistently apply Human Resources policy for routine aspects of management, and as performance issues arise.

• Identify growth opportunities, deepen existing relationships, and grow Mass Bay Credit Union's market share in the communities it serves.
• Through networking and community connections, develop relationships with SEGs, business owners, and center of influences, schedule and conduct meetings at their locations, assess their needs in your capacity as a trusted financial advisor, and offer banking solutions to help them manage, grow their businesses and providing additional benefits for their employees. In collaboration with internal business partners, conduct joint meetings as appropriate and refer additional business.
• Establish and communicate clear growth goals and performance expectations for members of the team and employ consistent consultative practices to include conducting team meetings, sharing of results and progress toward goals, managing participation in corporate and divisional campaigns, and celebrating successes.
• Ensure the effective use of a defined growth process to include prospecting, business calling/meeting, needs-assessment, offering solutions/closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Credit Union's system of record.

• Maintain active community involvement and membership in appropriate local civic groups to network and develop the Mass Bay brand.
• Exhibit strong public speaking skills for relationship building, management, and marketing of the Mass Bay brand in the community.
• Lead and encourage staff support of retail events in all markets.
• Perform other duties as assigned.

• Have a general understanding…