Lead Training and Development Specialist HS

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Regular Full-Time Boston, MA, US 1 Attachments

6 days ago Requisition

Salary Range: $60,000.00 To $67,000.00 Annually

Metro Housing| Boston is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact.

With more than 30 years of experience piloting and implementing housing programs, we have solidified our position as an industry‑leading expert in navigating affordable housing.

“We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security, and an improved quality of life.”

The duties of this position include a wide range of responsibilities related to multiple aspects of the HomeBASE Assistance Department. The Lead Training and Development Specialist will serve as a department leader within the HomeBASE program area, providing guidance, support and coaching on program rules and requirements to other team members. The coordinator will assist Managers in monitoring staff activities and conducting quality control reviews of staff in their respective productivity and files.

The position will also support staff on special projects and initiatives, such as any changes in software, new reporting tools and changes in protocols. The Lead Training and Development Specialist will also be responsible for attending HomeBASE training & events both virtually and off‑site at other agencies. This is a hybrid position where you will work a minimum of two (2) days per week in the office at 1411 Tremont Street Boston, MA and be present for one FA manager meeting per month to collaborate on training needs for the department and teams.

Hybrid work schedule may change, and you will be notified by your supervisor.

Director of Housing Supports Program

• Create, maintain what is currently implemented, and ensure implementation of training curriculums for HomeBASE Assistance programs.
• Regularly work with the Operations Manager to learn about trends in audit findings to adjust training.
• Organize and facilitate monthly Staff Education meetings to roll out any new policies and procedures, review standing policies that have been identified as areas of concern in audits and place a renewed focus on engagement of employees.
• Develop modernized new training tools to simulate the experience of completing actual work tasks as learning tools for staff.
• Focus and facilitate the training and development of employees following their initial training to allow for growth in their role and prepare for moving upward within the agency.
• Assist with creating and maintaining regular Standard Operating Procedures for program staff use.
• Conduct focused training tailored for program staff not meeting established benchmarks.
• Responsible for attending HomeBASE training & events both virtually and off‑site at other organizations/agencies.
• Train staff to ensure they provide professional and comprehensive customer service to participants, landlords, and other customers. Answer questions that they may have on an ongoing basis in the FA Department team chat.
• Understands and applies to EOHLC regulations and Metro Housing’s policies and procedures related to all programs assigned.
• Coordinates program and policy modifications in response to changes in EOHLC; and trains all program staff on any new or revised policies or procedures, that impact operations of applicable program area.
• Enter data into software as required into various data systems (E2E, CMS, etc.).
• Provides input on case management system design and revisions to streamline processes and workflows; and prepares and submits required…