Awards and Rankings Senior Specialist

Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service

to our WORLD CLASS International Airlines at ONT airport.

The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

• Maximize airline account revenues and profitability;
  Control the budget for labor costs and allocation
• Ensure that airline account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
• Develop and cultivates strong customer relations/retention
• Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure cross training of staff members and monitor mandatory training
• Administer performance recognition and reward program(s)
• Carry out disciplinary action and motivational activities when needed
• Process promotion, demotion and termination paperwork
• Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

• Proven LEADERSHIP abilities and ORGANIZATIONAL skills
• Familiarity with the Aviation industry (or B2B crack):
  Ticketing experience, passenger service experience
• PC basics (Outlook, Microsoft Word, PowerPoint, excel, Adobe PDF, etc.)
• Excellent interpersonal, coaching and counseling skills
• Self-driven focus on Customer and Client satisfaction
• Ability to excel under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writing
• Experienced in planning a roster and monitoring work schedules
• Able to solve daily problems and make quick decisions within the operation
• Able to work varied hours, and flexible to travel if needed.

• PREVIOUS AIRLINE EXPERIENCE
• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient, other languages may be required
• Basic Math
  
  Skills:
  
  Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
• Reading & comprehension of reference materials, instructions, policies & procedures

• Valid US work authorization
• Professional demeanor and exceptional presentation
• Flexible schedule & availability
• Background Check, Fingerprinting required
• Drug Screen required on day of hire