Student Operations Manager - Potential

Job Title: Student Housing Operations Manager

Reports To: Regional Vice President

Location: University of Massachusetts
- Boston Campus

Compensation: $95,000.00-$ per year and a comprehensive benefits package

FLSA Status: Exempt

The primary responsibility of the Housing Operations Manager is the overall management of the operations of a residence hall community. Areas of responsibility include, but are not limited to, fiscal oversight; rent collection and summer revenue, interpretation and enforcement of license policies; license plans development, implementation, and oversight; facility oversight; summer conference housing, and supervision of employees. The Housing Operations Manager will work in partnership with the University of Massachusetts Boston, who will be responsible for providing a residence life program for the facility.

• Provide leadership and program management for a student community of approximately 1000 beds at the University of Massachusetts, Boston.
• Serve as primary contact for the University regarding all aspects of operations and facilities for the community.
• Oversee rent collection and other revenue generation.
• Collaborate with university partner to manage the excess financial aid process for qualified students.
• Management of summer revenue and operations including, not limited to, marketing and contracting summer school licenses and conferences, rent and fee collection, and turn management.
• Coordinate regular opportunities for COCM and Housing and Residence Life to communicate.
• Collaborate extensively with Housing and Residence Life as services are provided through a “shared governance” model.
• Serve as on-site contact for external agencies such as the owners, auditors, and construction services.
• Oversee annual marketing plan and marketing implementation.
• Provide oversight of the annual licensing process.
• Manage operating and capital budgets. Includes development of annual budget and presentations, tracking and approving expenditures, submitting monthly budget variance explanations, and regular communication with corporate accountant.
• Oversee facility management including an active preventive maintenance program, a responsive maintenance ticket system, and ongoing quality improvement efforts.
• Oversee human resource functions such as payroll, hiring, training and evaluating site staff.
• Oversee communication to residents and their parents/guardians regarding housing community in areas related to COCM responsibility.
• Coordinate annual review of all documents and procedures to remain current regarding legal issues, resident changing needs, and University or ownership requests.
• Oversee annual strategic planning efforts including regular all-staff training programs.
• Oversee management office.
• Serve in the after-hours duty rotation being available for major crisis response unless arranged in advance with supervisor.
• Other duties as assigned.

Manage subordinate supervisors who supervise employees in the areas of Maintenance and Operations. Responsible for the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Bachelor’s degree in Business or a related field of study is required. Master’s degree (M.A. or M.S.) is preferred.
• Five to seven years of experience in Student Housing Operations or Property Management is required.
• Experience working with undergraduate student populations.
• Experience with Summer Conference housing preferred.
• A comprehensive understanding of student development and administrative operations including budgets, personnel, facilities, assignments, accounts payable, and billing.
• Must possess strong interpersonal, communication (oral and written) skills, and computer competency.
• Demonstrated understanding and strong commitment to cultural diversity. Experience in an…