Senior Manager, Workplace Technology & Operations

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast is looking for a Senior Manager of Security to lead our enterprise security function at a pivotal moment in the company's growth. This is a senior, outward-facing leadership role responsible for setting Toast's multi-year security strategy, owning executive and cross-functional relationships, and ensuring the company's security posture scales with our global ambitions. The Senior Manager manages an Associate Manager who owns day-to-day global security operations and technology consultancy, allowing the Senior Manager to focus on strategy, governance, and organizational impact.

This role reports to the Senior Director, Workplace Experience & Facilities, and partners closely with Legal, Compliance, Engineering, Finance, and HR to embed security across the organization.

• Strategy & Vision: Own and drive Toast's multi-year security strategy aligned to business objectives; translate the risk landscape into actionable, prioritized security programs
• Executive Engagement: Act as the primary security liaison to Senior Leadership, Legal, Compliance, and key stakeholders; communicate risk and program status at the executive level
• Governance & Budget: Own security budget planning, forecasting, headcount decisions, organizational design, and strategic partnership management
• Cross-Functional Leadership: Drive enterprise-wide security initiatives across Engineering, Legal, HR, Finance, and Operations; champion a culture of security awareness across Toast
• Crisis Management & Risk Assessment: Lead org response to security incidents and emergencies, serving as the primary decision-maker to minimize operational impact and ensure business continuity
• Team Leadership: Directly manage the Associate Manager, Security; define team structure, career paths, and development programs
• Policy & Compliance: Ensure security policies, standards, and controls are current, documented, and enforced across the organization
• Metrics & Program Health: Define and oversee security KPIs, SLAs, and executive reporting cadences; hold the team accountable to measurable outcomes and continuous improvement

• 10+ years of progressive security leadership experience
• Proven ability to develop and execute enterprise security strategy in a fast-paced, scaling environment
• Strong executive communication skills — able to translate complex risk into clear, business-oriented language
• Experience managing security budgets, headcount, and organizational design
• Track record of building cross-functional relationships at the VP / C-suite level
• Deep knowledge of security governance frameworks, compliance requirements, and risk management
• Experience leading physical, corporate, and/or information security programs at scale

• Experience in a high-growth tech or SaaS company environment
• Background spanning both physical and corporate security domains
• Familiarity with managing geographically distributed global security programs
• Experience building or restructuring a security team from the ground up

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits.

$128,000 — $205,000 USD

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.