Operations Manager, Shift Lieutenant

Site:
The Brigham and Women’s Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The ideal candidate will be SSPO and have at least 3 years of Supervisory experience in the Security industry. Hospital or healthcare experience is also highly desirable.

Receiving general direction from the Security Operations Manager, incumbent ensures a safe and secure environment, provides protective service and response for protection of the people and property of the Hospital, is responsible for the overall supervision of his/her assigned shift, personnel, and shift operations.

Does this position require Patient Care? Yes

• Responsible for all security operations across assigned shift, including on and off-site facilities and staff, dispatch, concierge and patrol operations, and weekend staff and operations.
  -Responsible for direct supervision of Security Supervisors assigned to shift, recommends various personnel actions including hiring, promotion, transfer and termination.
  -Executes disciplinary action as necessary.
  -Overall responsibility for on-site Security Officers, and off-site Security Officers assigned to shift.
  -Ensures processes, policies and practices are interpreted and applied consistently and effectively across assigned shift; ensures accountability and compliance with all current and applicable state and federal laws, hospital policies and procedures, rules and regulations.
  -Assists Security Operations Manager in managing daily operations across all shifts; provides support to the Operations Manager on matters as directed.
  -In the absence of parking and commuter services leadership, serves as parking management representative.
  -Identifies training needs and conducts training, certification programs.
  -Manages and audits the lost & found program and valuables intake/release.
  -Processes and assists in processing payroll.
  -Serves on assigned committees and attends meetings on behalf of the department as directed; understands and keeps abreast of industry trends.
  -Performs all duties of a Security Supervisor and Officer in addition to duties outlined above.

Responsible for direct supervision of Security Supervisors assigned to shift, recommends various personnel actions including hiring, promotion, transfer and termination. Executes disciplinary action as necessary.

Associate’s Degree Criminal Justice required or Associate’s Degree Related Field of Study required and Bachelor’s Degree Criminal Justice preferred or Bachelor’s Degree Related Field of Study preferred

Yes

At least 5 years of experience in Security, Law Enforcement or Military required and At least 3 years of experience in a supervisory capacity required or 10 years of related experience preferred and 5 years of experience in a supervisory capacity preferred

• Must submit to and pass an initial and annual criminal background check.
• Must possess above average leadership, investigative, customer service, communication and risk assessment skills.
• Narcan (Naloxone) Training.
• AVADE/HDTS De-Escalation Training.
• Exemplary customer service and communication skills. Must be able to handle complex interpersonal situations and crisis management scenarios.
• Reliable and flexible.
• Must be able to prepare clear and concise reports and routine correspondence.
• Strong risk analysis and organizational skills.
• Must be able to gather, assemble, analyze, evaluate, and use facts and evidence. Interview victims, complainants, witnesses, and suspects.
• Must be able to prepare clear and concise reports and routine correspondence.
• Must be proficient…