Floating Area Community Manager - England

Job Description Summary

Manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

• Assists in the due diligence and takeover process by completing file audits and unit inspections, conducting interviews, and facilitating onboarding processes.
• Acts as a performance improvement resource to onsite team members by providing individual coaching, one‑on‑one training, remedial and refresher training, and suggesting education and training alternatives.
• Provides input into the development of budgets for assigned communities by analyzing financial statements, reviewing marketing information, and evaluating operational reports.
• Meets targeted revenue goals by ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing monthly financial status reports.
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Accounts, and managing communication between vendor, accounting, and the client/owner.
• Controls expenditures by staying within the approved budget and managing the petty cash fund.
• Oversees lease enforcement, including approving applications, managing discounts and renewals, conducting periodic apartment inspections, following notice requirements, evicting residents, and collecting late fees and other charges as allowed.
• Establishes relationships with housing officials and academic institutions, staying informed about relevant policies and developing guidelines for residents.
• Analyzes market and economic trends to implement short‑ and long‑range marketing and leasing strategies to achieve occupancy and revenue goals.
• Promotes resident satisfaction by responding to complaints, questions, and requests in a timely manner and ensuring maintenance team members comply with company standards.
• Assists with establishing and maintaining social media accounts, email templates, Craigslist/online advertising templates, websites, and search optimization tools.
• Monitors online rating and reputation management sites and assists onsite teams with response recommendations.
• Conducts regular property inspections to ensure physical aspects meet safety, cleanliness, and appearance standards.
• Supervises property team members by hiring, orienting, and training employees and managing performance in accordance with company policies.
• Assists in managing client/owner relationships by meeting owners, conducting property tours, providing performance updates, and responding to owner requests.
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned.

The position will be based in the greater Massachusetts area with flexibility to support communities in New Hampshire and Connecticut. Salary range: $99,000 – $115,000.

• Corporate positions:
  Eligible for a quarterly or annual bonus program based on individual and company performance.
• Onsite property positions:
  Eligible for weekly, monthly, and/or quarterly bonus programs.

• Competitive medical, dental, vision, disability, and life‑insurance benefits. Low employee‑only medical costs with discounted rates after 3 and 5 years of service.
• Generous paid time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays for new hires, with birthday off after 1 year of service and additional vacation accrued with tenure.
• Onsite housing discount for onsite team members at Greystar‑managed communities, subject to discount and unit availability.
• 6‑week paid sabbatical after 10 years of service and thereafter every 5 years.
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (including adoption or surrogacy).
• Employee assistance program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.

Greystar will consider for employment qualified applicants with arrest and conviction records.