Operations Manager-Service​/Repair; Boston TK Elevator Corporation

Responsibilities

• Supervises superintendents and employees by providing direction and training, communicating company policies, procedures, and objectives. Includes hiring, supervising performance management and progressive discipline.
• Administers company safety program, performing weekly safety audits and emphasizing safety to all employees.
• Visits job sites and performs quality audits to ensure repairs are completed efficiently and cost‑effective. Manager spends approximately four hours a day in the field working with technicians and meeting with customers.
• Uses accounting reports and Map Point to review route management and callbacks, making necessary changes to improve profitability.
• Provides technical input to sales staff on scope of work and materials needed to bid repair work, including calculating labor and material costs.
• Monitors the three‑callback‑in‑30‑days program and takes a lead in keeping cancellations under 3%.
• Works with Branch Manager and Service & Repair Sales Managers to address customers’ needs, communicating daily with customers that have low‑car status.
• Maintains up‑to‑date knowledge of federal, state and local elevator industry code requirements.
• Maintains strong familiarity with company products by attending training classes and reviewing factory equipment updates and supplier goods, working with regional field trainers.
• Administers parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Performs other duties as may be assigned.

• Bachelor's degree or two years’ experience managing at a branch departmental level, or an equivalent combination of education and experience.
• Valid driver’s license and satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, dealing with several abstract and concrete variables.

Salary range: $156,000 – $200,000. The role offers a car allowance or company vehicle, fuel card, and an annual incentive program.

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company‑paid short‑ and long‑term disability insurance
• Company‑paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company‑paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: employees can contribute a portion of their pay on a pre‑tax or Roth basis, with a dollar‑for‑dollar match on the first 5% contributed.
• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)

Eligibility for these benefits is governed by applicable plan documents.

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status required by law.