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Senior Manager, Customer Reliability & Product Improvement
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-04
Listing for:
Dormont Manufacturing Co
Full Time
position Listed on 2026-07-04
Job specializations:
-
Management
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Dormont Manufacturing Co is seeking a Senior Manager of Customer Reliability in Boston, MA, to lead efforts in transforming customer experience into product improvements. This role is critical in eliminating repeat issues, ensuring product reliability, and building trust with AECO customers.
Key responsibilities include driving customer insights, advocating for product improvements, and developing a multi-disciplinary team to enhance customer outcomes. The ideal candidate will have significant experience in customer success and leadership within the AECO domain.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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