Director of Operations

Organization Overview

Boston CASA (Court Appointed Special Advocates) promotes and protects the best interests of children and youth who have experienced abuse and neglect. We train and support community-based volunteers who provide a voice to children in the court system so they may thrive in a stable environment.

Boston CASA fulfills this mission by recruiting, training and supervising volunteers from the community who are appointed as a child's guardian ad litem (GAL), to protect and promote their “best interest” while ensuring they have access to safe and permanent homes. CASA Volunteers come from all walks of life. They have a variety of professional, educational and cultural backgrounds. They are selected on the quality of their objectivity, competence, and commitment.

Website:(Use the "Apply for this Job" box below). to learn more about the organization.

The Director of Operations provides direction and day-to-day management of several key functions such as finance, administration, human resources, organization performance and/or compliance; assumes responsibility for major projects; assumes responsibility for the organization in absence of the Executive Director. Participates as a member of the senior leadership team to ensure effective program planning, organizing, operations and staff development, while working to meet the organization’s short- and long-term objectives.

• Provide day-to-day leadership and management;
• Building, maintaining and encouraging a productive working relationship with all staff members;
• Collaborate with the leadership team to develop and implement plans for the operational infrastructure of systems, policies, processes, and staff;
• Develop an annual operating plan, in collaboration with the Executive Director, which supports the organization’s long-term strategy;
• Drive the organization to achieve and surpass strategic/business plans, goals and objectives;
• Build and grow a strong and stable workforce;
• Maintain a positive and ethical work climate that is conducive to attracting, retaining and motivating a diverse group of top-quality employees at all levels;
• Stimulating employees for achieving the desired results via positive methods and attitudes;
• Under the leadership of the Executive Director, ensuring quality hires and managing compensation and performance management program for staying within the budget;
• Carrying out responsibilities that include planning, assigning and directing the goals of the organization, appraising performances, rewarding employees and addressing complaints and resolving problems;
• Facilitate the annual audit;
• Manage Quick Books and provide regular financial updates to the Executive Director and BoD

• Improve efficiency and effectiveness of all internal operations
• Enhance agency infrastructure to better support agency programming
• Manage information technology with support of contractor, including ongoing maintenance and updating of systems, hardware, and software
• Support the Organization with building maintenance, services and repairs as needed
• Improve processes and policies in support of organizational goals. Monitor adherence to rules, regulations and procedures

• Serve as the lead on agency use of data systems, research and implementation plans;
• Provide support for data collection to streamline reporting on outputs and outcomes in all areas
• Complete monthly bookkeeping and monitor all financial systems, processes and protocol
• In partnership with the Executive Director, prepare and oversee agency budget
• Oversee and understand program contracts, legal documents, and insurance policies

• Manage human resources, including responsibility for hiring/firing process; employee and volunteer policies, processes, evaluation and training
• Risk Management - Oversee screening of staff and volunteers. Assist in ensuring that health and safety protocols are up to date and followed by the organization; oversee and ensure legal compliance
• Administer benefits and manage the payroll and time-keeping systems.

• Along with the Executive Director and senior staff, provide staff support and…