Team Lead, Nursing Staffing Office

Position Summary

The Team Lead - Nursing Staffing Office serves as the operational lead and subject matter expert for the Nursing Staffing Office, supporting the delivery of centralized staffing, scheduling, payroll, and workforce management services across Medical Surgical division and other division as assigned. Working under the Medical Surgical Operations Supervisor, this role provides day-to-day functional leadership, workflow coordination, training and operational support to Staffing Office Administrative Coordinators to ensure consistent, accurate, and efficient staffing operations.

The Team Lead maintains a division-wide view of staffing resources and collaborates with nursing leaders to support safe staffing practices, workforce deployment, payroll integrity, and operational effectiveness. This position is responsible for monitoring staffing and scheduling activities, identifying operational issues, supporting workforce planning initiatives, and promoting standard work processes across the Staffing Office.

As a key resource for nursing leadership and Staffing Office personnel, the Team Lead utilizes data, workforce management systems, and operational expertise to support staffing decisions, improve processes, enhance service delivery, and ensure compliance with organizational policies, labor agreements, and staffing practices. While this position does not have direct supervisory responsibility, it provides leadership through influence, coaching, training, and coordination of daily operations.

• Serves as the day-to-day operational lead for the Nursing Staffing Office, providing functional leadership and support to Administrative Coordinators to ensure consistent, accurate, and efficient staffing office operations.
• Coordinates daily workflow and prioritization of staffing office activities, ensuring timely completion of staffing, scheduling, payroll, reporting, and workforce management responsibilities.
• Serves as a subject matter expert and primary resource for Administrative Coordinators regarding staffing office processes, workforce management systems, payroll procedures, scheduling practices, and applicable organizational policies.
• Provides onboarding, training, cross-training, and ongoing education to Staffing Office personnel and supports the adoption of standardized work practices.
• Monitors operational performance, identifies workflow inefficiencies, and recommends process improvements to enhance service delivery, accuracy, and operational effectiveness.
• Assists the Medical Surgical Operations Supervisor with implementation of departmental initiatives, operational priorities, and continuous improvement efforts.
• Serves as an operational resource and escalation point for routine staffing office issues, facilitating timely resolution and appropriate communication with nursing leadership.

• Collaborates with nursing leaders to support daily staffing operations and workforce deployment across the Medical Surgical division and other divisions as required.
• Maintains a wide view of staffing resources, staffing needs, and workforce availability to identify actual and anticipated staffing gaps, surpluses, and redeployment opportunities.
• Supports real-time staffing operations by monitoring census fluctuations, staffing variances, call-outs, and unanticipated coverage needs.
• Assists nursing leadership with staffing plans and resource allocation to support safe staffing practices, appropriate skill mix, and efficient utilization of staffing resources.
• Supports management of staffing-related programs and schedules including vacation grids, weekend rotation schedules, WIN (Weekend Incentive Nurse) scheduling, orientation schedules, and other workforce planning initiatives.
• Coordinates staffing office activities related to employee scheduling, shift assignments, staffing adjustments, and workforce deployment.
• Maintains open communication with nursing leadership and other operational partners to facilitate effective staffing coordination and workforce planning.