Senior Customer Success Manager- Onshape

Customer Success Manager – Empower Innovation with Onshape

Boston, MA (hybrid, 2 days per week in office)

• Own the post-sale relationship for a portfolio of customers.
• Lead onboarding, training, and adoption of Onshape’s platform.
• Conduct regular engagements and quarterly business reviews to track ROI.
• Build deep relationships with key stakeholders and decision-makers.
• Build multiple champions at each account.
• Act as the voice of the customer internally, influencing product and strategy.
• Drive renewals and identify opportunities for upsell/expansion.
• Foster customer advocacy through referrals, case studies, and testimonials.

• 2+ years in a customer-facing role (Customer Success, Account Management, etc.).
• Impassioned with the task at hand.
• Strong communication and relationship‑building skills.
• Experience managing multiple accounts and projects simultaneously.
• Ability to work cross‑departmentally with individual contributors and executives.
• A proactive, solution‑oriented mindset.
• Always curious, asking questions and understanding "the why."
• Adaptable to different situations and accountable for all actions.
• Familiarity with CRM tools (Salesforce, Churn Zero, Zendesk, etc.).
• Bonus:
  Experience with CAD, engineering, or design tools.

• Be part of a team that’s transforming the manufacturing and design industry.
• Work with innovative customers and cutting‑edge technology.
• Grow your career in a collaborative, customer‑obsessed environment.

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $89,. The salary range reflects a good‑faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance‑based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock.

Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office‑assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.