Operations Manager - Parametric

ABOUT THE ROLE

VP - Manager, Operations (Client Service) is responsible for leading Parametric's global Client Service function, overseeing a team of approximately 45 professionals across the U.S. and India. This role is accountable for delivering a consistent, high-quality client service experience across Parametric's separately managed account platform. This senior-level position is not directly client-facing in a production capacity but serves as a senior escalation point and is responsible for ensuring the Client Service team delivers best-in-class support to clients and partners.

• Lead and develop a global Client Service organization (~45 professionals) across the U.S. and India, including direct oversight of managers and senior team leads.
• Operate effectively within a global structure with dotted line reporting; driving alignment and consistency across regions.
• Build and sustain a high-performance culture focused on accountability, development, and continuous improvement.
• Own and evolve the client service delivery model, ensuring consistent, scalable support across client segments and strategies.
• Establish and monitor key performance indicators (KPIs) including service levels, quality, and productivity.
• Ensure an effective day-to-day operating environment capable of supporting a growing and increasingly complex business.
• Identify and lead initiatives to improve workflows, enhance efficiency, and reduce operational risk.
• Partner with technology and operations teams to evaluate and implement tools that enhance team effectiveness and client experience.
• Drive continuous improvement efforts, including root cause analysis and control enhancements following operational events.
• Serve as a senior escalation point for complex client service issues, ensuring timely and effective resolution through internal coordination.
• Partner with internal stakeholders to address service breakdowns, implement corrective actions, and strengthen controls.
• Translate feedback from clients and internal partners into actionable improvements to processes, tools, and service model.
• Lead hiring, onboarding, and development of team members, with a focus on building a strong leadership bench.
• Manage capacity, resource allocation, and organizational design to support business growth and evolving client needs.

• 7+ years of experience in asset management, wealth management, or financial services, with significant exposure to client service or operations functions.
• Proven track record of leadership and team management in a client service environment.
• Proven ability to design and scale service delivery models and operating frameworks.
• Strong track record of driving process improvement, operational efficiency, and organizational transformation.
• Experience partnering with senior stakeholders across business lines to influence outcomes and drive alignment.
• Excellent leadership, communication, and executive presence, with the ability to operate effectively at senior levels of the organization.
• Bachelor’s degree required; advanced degree or relevant certifications a plus.

Expected base pay rates for the role will be between $115,000 and $225,000 per year at the commencement of employment. Compensation may also include commission earnings, incentive compensation, discretionary bonuses, other short‑ and long‑term incentive packages, and other Morgan Stanley-sponsored benefit programs.

Morgan Stanley is an equal‑opportunity employer committed to building and maintaining a diverse workforce. For more information, visit