Mid-Market Specialties Leader

Description

Health & Benefits North America (H&BNA) is seeking a Mid Market Specialties Leader to play a pivotal role in driving the strategy, growth, and delivery of specialty capabilities across the Mid Market segment.

The Mid Market (MM) Specialties Leader is a key member of the Health & Benefits Strategy & Specialty leadership team with accountability for the strategy, growth, talent, and delivery of specialty capabilities serving the Mid Market segment. In this role, you will have primary responsibility for holistically advancing performance of the specialty teams (Compliance Audit & MHPAEA, Group Benefits, Health, Equity & Wellbeing, Pharmacy) through revenue growth, talent development, intellectual capital, and consistent, high quality client delivery for the Mid Market.

The MM Specialties Leader is responsible for shaping and executing the mid-market specialty strategy in support of business objectives and in collaboration with H&BNA Leadership, strengthening WTW’s differentiated value proposition, and ensuring specialty solutions are scalable and market relevant. The role serves as the senior leadership connection point for Mid Market specialty talent and works in close partnership with regional, office, and other specialty leadership including the Large Market Specialty Leader and the Strategy & Specialty Leader for H&B.

The MM Specialties Leader will directly influence Mid Market performance, talent sustainability, and WTW’s market reputation. The role will report into the Strategy & Specialties Leader for H&B North America/Global.

• Develop and execute the Mid-Market specialty strategy to support segment growth objectives, market positioning, and client value propositions
• Partner with Regional, Mid Market leaders, Large Market specialty leaders, and the Strategy & Specialty leader to ensure specialty solutions meet evolving segment needs
• Drive innovation and differentiation across specialty offerings for the Mid Market, including the development and deployment of scalable solutions and intellectual capital
• Strengthen WTW’s external Mid Market specialty presence through thought leadership, client engagement, and market-facing activity such as an annual go-to-market/sales-focused event for the Mid Market
• Maintain senior-level relationships with carriers, vendors, and strategic partners, leveraging market influence to shape solutions and advocate for client needs while strengthening WTW’s standing and strategic position externally.

• Maintain accountability for specialty performance outcomes, including revenue growth, margin contribution, and key performance indicators
• Monitor specialty financial performance in partnership with finance and operations leaders, identifying risks and opportunities to improve results. Work with finance and Strategy & Specialty H&BNA leadership to identify the right measurement and reporting system needed to accomplish this.
• Ensure specialty delivery models support efficient staffing, quality execution, and sustainable growth

• Own the Mid Market specialty talent model, including recruiting strategy, leadership development, succession planning, and colleague development and engagement
• Establish clear accountabilities and performance expectations for specialists that drive independent thinking, individual ownership, intellectual rigor, and client impact
• Build a strong pipeline of specialty talent for the Mid Market to support current and future business needs
• Foster a culture of purposeful collaboration, knowledge sharing, and continuous development across specialty communities

• Work collaboratively with region leaders, office local leaders, and specialty leaders to align priorities and deliver integrated client solutions for the Mid Market.
• Serve as a trusted advisor and escalation point for specialty-related client, talent, and delivery matters for the Mid Market.
• Act as a visible leader who models WTW values, inclusive leadership behaviors, and…