Office Manager - Operations & Fulfillment; On-Site

Position: Office Manager - Operations & Fulfillment (On-Site)
À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Join our team and what we’ll accomplish togetherTELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.

We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things. We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service.

If you are seeking a fulfilling opportunity to leverage your skills while supporting our mission of providing exceptional client service in benefits administration and you want to be part of a team that values teamwork, innovation, and welcomes fresh perspectives from every team member, this role is perfect for you.

Here’s the impact you’ll make and what we’ll accomplish together

The Office Manager will provide administrative and project management support for the US Regional Headquarters in Canton, MA, including office management and support of mailroom and fulfillment operations.

What you’ll do Project Management & Oversight Responsibilities Detailed project planning, timelines, and milestone tracking

Project meeting coordination and facilitation

Risk and issue identification and mitigation

Budget management and reporting

Stakeholder communication and management

Comprehensive project documentation

Continuous process improvement initiatives

Mailroom and Fulfillment Day-to-day oversight of incoming and outgoing mail operations

Team management and supervision of fulfillment specialists

End-to-end fulfillment process oversight (receiving, sorting, packaging, dispatching)
Quality control procedures and error minimization

Data privacy and confidentiality complianceKPI tracking and reporting (volume, turnaround times, error rates)
Office Operations Oversight of office operations, including coordination of office visits and logistics, and technology coordination

Review of ongoing invoicing from vendors and providers, and coordination and resolution of inquiries with Accounts Payable Inventory management and vendor coordination, including office supplies and procurement, coordination with courier services, delivery schedules and logistics

Oversee office equipment management and IT support coordination

Manage office visitor check-in and security protocols

You have…Proficiency in Microsoft Office Suite, Google, and project management tools

Experience supervising mailroom, fulfillment, or logistics operations with a minimum of four years of relevant experience

Strong vendor management and negotiation skills

Project management and time management experience with strong attention to detail

Exceptional customer focus with strong professional acumen

Process improvement and efficiency mindset

Salary Range: $57,600.00 - $90,000 USD Annual Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS offers rewarding benefits, which may vary per…