Director Strategic Partner Execution Management

About Lumen

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Director Strategic Partner Execution Management is a strategic leadership role responsible for leading the team that supports assigned partner portfolios across Distribution Partners and partners with direct agreements with Lumen. This leader is accountable for defining and evolving the operating model, team priorities, and performance framework that enable partner performance  role oversees a team of Strategic Partner Execution Managers who own the operational strategy for assigned partner portfolios, while working in close alignment with Partner Management organization and leadership, which maintains primary ownership of the partner relationship, sales strategy, and growth objectives.

The Director Strategic Partner Execution Management is responsible for building a high-performing organization that drives operational excellence, revenue retention, partner effectiveness, and scalable execution across a complex partner ecosystem. This role’s performance is measured against aggregate partner outcomes, team results, and business impact. The ideal candidate brings strong people leadership, partner acumen, operational strategy expertise, and cross‑functional influence, with the ability to turn business priorities into measurable execution plans and sustained performance improvements.

• Lead, coach, and develop a team of Strategic Partner Execution Managers, establishing clear expectations, performance standards, and development plans that build a high‑performing organization.
• Define the strategic direction, operating priorities, and performance framework for the team’s assigned partner portfolios, ensuring alignment to billed revenue objectives, partner needs, and business goals.
• Design, implement, and continuously improve the operating model used to support partner portfolios, including workflows, governance, escalation paths, business review cadence, and cross‑functional engagement.
• Drive team execution against business outcomes tied to billed revenue retention, growth, partner effectiveness, and operational health across the supported partner base.
• Partner closely with Sales, Finance, Legal, Sales Operations, IT, and other internal stakeholders to remove systemic barriers, align priorities, and improve operational execution in support of partner and revenue objectives.
• Work in close alignment with Partner Management organization and leadership and engage C‑ and VP‑level operational leaders at partner companies to ensure strong coordination between relationship strategy, sales priorities, and operational execution.
• Establish reporting, dashboards, and performance reviews that provide visibility into portfolio trends, operational risks, team effectiveness, and opportunities for revenue improvement.
• Identify, prioritize, and lead initiatives that improve partner experience, increase internal efficiency, and create more scalable and consistent support models across partner portfolios.

• Strong people leadership skills, with experience leading high‑performing teams in complex, matrixed environments.
• Strategic and operational mindset, with the ability to translate broad business goals into clear team priorities and execution plans.
• Strong executive presence and communication skills, with the ability to influence senior stakeholders, including C‑ and VP‑level operational leaders…