Operations Controller

The Operations Performance Controller based in Boston Logan International Airport (BOS) uses financial and operational analysis to observe, collect, understand, communicate, and report company operational data as measured against key performance indicators.

This role conducts operational and financial analysis in support of development and joint venture activities, as well as provides financial and operational support to the location or Span across all lines of business (F&B, Duty Paid, and Duty Free).

• Implements processes and procedures to track company-defined financial metrics throughout their area of responsibility; ensures that managers focus on maximizing sales, optimizing cost and labor controls.
• Provides input into development projects by accurately evaluating financial risks and returns of potentially new business opportunities.
• Partners with branch management to improve performance of every store through daily, weekly, monthly, and quarterly reviews, including hours of operation and variance analysis of key KPIs (TPLH, SPLH, Cost, Labor, etc.).
• Evaluates accounting processes for designated locations and partners with operations management to provide accurate analysis supporting store-level sales growth and expense reductions/improvements; makes appropriate recommendations and guarantees appropriate solutions are implemented.
• Maintains the operations control environment by ensuring compliance with all company standards and policies.
• Trains management, supports programs, and leads analysis for inventory management, cost of sales optimization, and labor workforce management optimization; provides training to branch management on key performance indicators to strengthen financial and business acumen.
• Actively reviews and participates in joint venture quarterly meetings; analyzes indirect spend to help ensure savings are achieved at all levels, including vendor analysis and cross-utilization of resources between F&B and Duty Paid.
• Ensures the financial integrity of the operations income statement and balance sheet through weekly, monthly, and quarterly close processes, and ensures appropriate cash management reviews and training are completed.
• Drives and partners with branch management on price sweeps, menu/product optimization, and zone, capture, and market share analysis.
• Oversees maintenance of internal accounting records and prepares timely area management reports.

The Operations Performance Controller reports to the Senior Director/Director of Operations Performance designated to their assigned airports/region.

The combination of education and professional experience must exceed 6 years
.

• 2 years of experience supervising a team of professionals engaged in executing accounting/financial analysis programs, preferably in a medium- to high-volume environment.

• Requires 6–8 years of experience engaged in developing and delivering reconciliation of ledger accounts and financial modeling programs.

• A bachelor's degree in a program related to the functional area can count for 2 years of the 6-year requirement.
• An MBA or master's degree in a program related to the functional area can count for an additional 2 years toward the 6-year requirement.

• 3–5 years of Hospitality, F&B, and/or Retail experience.

• Advanced working knowledge of Microsoft Excel, including financial modeling skills.
• Knowledge of relevant state and federal regulations and statutes.
• Very strong financial acumen with the ability to understand and teach variance analysis.
• Ability to build strong relationships and function well in a heavily matrixed organizational environment, while developing strong relationships with external partners including joint ventures, sub-tenants, landlords, and vendors.
• Prior experience reading and interpreting contractual agreements is a plus.
• Strong organizational skills with the ability to work independently while managing multiple tasks.
• Business acumen and the mindset required to understand the long-term…