Senior Director, Revenue Cycle

Position

Senior Director

Multiple Offices:
Boston, MA;
Rochester, NY;
New York, NY;
Long Island, NY;
Washington, DC;
Chicago, IL;
Providence, RI

Position leads all firm-wide revenue cycle management teams and activities, including time entry, billing, collections, and cash applications, and co‑manages the firm’s banking relationships. The role provides direct supervision, mentoring, and strategic direction for direct reports and supports each in their respective efforts to propel continual advancements in team engagement, tools, and processes toward greater efficiencies; all while maintaining the highest customer service standards.

It provides leadership on related policies and supports the CFO and senior leadership in managing risk and advancing the firm’s profitability and ability to attract and retain talent. A hybrid work schedule is available for this position.

Reporting Relationship: This position reports directly to the CFO and directly supervises Senior Manager, Time and Billing;
Director of Client Finance Services; and Manager, Cash Applications and Credit Balances.

Job Responsibilities: Business Development & Growth

• Develops and executes on the department’s short and long term strategic roadmap, translating department goals and priorities into strategic plans for the teams and areas under the position’s purview, partnering with members of the department to drive, track, and report progress.
• Responsible for optimizing all teams, resources and programs that expedite time entry, billing, collections, and the application of cash receipts with the utmost accuracy and high client service standards.
• Motivates, mentors and manages direct reports for successful growth in their skills and responsibilities, advancing their impact on the firm, the engagement of their teams, and each manager’s potential for professional advancement.
• Leads efforts to shorten the revenue cycle and minimize the ongoing investment in Work in Progress and Accounts Receivable, passionately leading toward maximum accuracy and quality of reported inventory.
• Collaborates with staff and attorneys, sometimes leveraging policies and persuasive reasoning as circumstances warrant, to achieve consensus and agreement on measures to improve short and long term individual billing attorney practice management.
• Selects and manages tools, vendor relationships, and staff for the highest service standards; leveraging concise, timely, and actionable information to earn and retain internal and external clients.
• Solves problems and improves efficiency to ensure continual improvement within teams and collaborates with other managers, clients, and vendors regarding all functions within purview.
• Serves as the leading credit professional, ranging from managing minimally invasive procedures at intake to direct efforts to maximize recoveries on challenged inventory, including strategic counsel to staff, partners, leadership, client negotiations, and management of outside collection services.
• Supports the CFO as needed, and colleagues, including co‑management of banking relationships, particularly with respect to the credit facility, standby letters of credit, cash management services, and short‑term investments.
• Perform other duties as assigned.

• 10+ years of relevant experience, preferably in a professional services environment.
• Bachelor’s degree (master’s degree preferred) in Finance or Accounting.
• Highly professional, a strong leader and able to work effectively both independently and with all levels of personnel in an extremely fast‑paced environment where client service and quality standards are very high.
• Strong analytical and problem‑solving skills, assess processes, recommend and implement improvements.
• Financial analysis skills and a keen ability to critically assess a given business situation in order to recommend strategies to staff, partners and leadership to minimize losses and maximize recoveries on specific challenged inventory.
• Strategic thinker who can balance overall firm goals and detailed analytics that allow for thorough yet timely decision making.
• Written and verbal communication skills, excellent…