VP of Property Claims

Vice President of Property Claims – Join our Claims Senior Leadership Team and lead the strategic direction and operational performance of a national property claims organization. This executive-level role will oversee the full lifecycle of property claims while driving transformation initiatives focused on operational excellence, innovation, customer experience, and long-term business growth. The leader will modernize claims operations, leverage technology and analytics, and ensure exceptional outcomes for policyholders and the business.

• Lead the strategic vision and operational performance of a national property claims organization.
• Partner with executive leadership to align claims operations with corporate objectives, underwriting strategy, and customer expectations.
• Oversee all aspects of property claims handling, ensuring timely, accurate, and fair claim resolution.
• Establish performance metrics and drive continuous improvement, operational efficiency, and regulatory compliance.
• Lead large‑scale transformation initiatives involving process modernization, automation, digital tools, AI, and advanced analytics.
• Develop strategies to address emerging industry challenges, including fraud, social inflation, and evolving regulatory requirements.
• Collaborate across underwriting, technology, legal, and operations to implement scalable solutions that improve outcomes and reduce cycle times.
• Champion a customer‑first culture focused on transparency, responsiveness, and service excellence.
• Build, mentor, and develop high‑performing leadership teams while fostering accountability, engagement, and succession planning.

• Extensive leadership experience within property claims and/or material damage claims operations.
• Proven track record leading large‑scale claims organizations and driving operational transformation.
• Deep understanding of claims management, regulatory compliance, risk management, and operational best practices.
• Experience implementing technology, automation, AI, or process improvement initiatives within a claims environment.
• Strong executive presence with the ability to influence stakeholders across the organization.
• Demonstrated success building and developing high‑performing teams and future leaders.
• Strategic mindset with exceptional business acumen, analytical capabilities, and decision‑making skills.

• Lead a highly visible national claims organization.
• Influence enterprise‑wide strategy and operational direction.
• Drive meaningful transformation through innovation and technology.
• Partner with senior executives on key business initiatives.
• Competitive compensation package with executive‑level incentives.