Processing Manager

About Us

Sitestream, a Polaris Software company based in Beverly, is an industry leader in automated traffic safety. The company’s mission is to elevate road safety for drivers and pedestrians in small to medium-sized cities across the United States. By working closely with communities and employing the latest and most effective safety strategies, Sitestream is equipped for the most complex traffic challenges.

This is an exciting time to join Sitestream. We’re seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you’re ready to be part of a team that’s shaping the future of public safety and compliance technology, we want to hear from you.

Based in Beverly, MA.

On Site

Full time

Reports to:

VP of Operations

Sitestream, a Polaris Software company in Beverly, MA, is seeking a detail-oriented and operationally focused Processor Manager to lead the day-to-day management of our citations processing function. As part of a fast-growing, mission-driven company, you will help ensure that our partner communities receive high-quality, reliable program outcomes. A strong work ethic, consistency, and the ability to stay focused in a fast-paced environment are essential for this role.

In this role, you will be contributing towards technology that helps our customers make the world safer and fairer.

In this role you will be responsible for overseeing the citations pipeline from intake to completion, ensuring accuracy and volume SLAs are consistently met, and managing the schedules and performance of a team of part-time processors. You will work closely with the VP of Operations, Support Engineer, Processor Team Leader, and act as a hands‑on working supervisor – processing citations yourself when operational demand requires it.

This is a compliance-sensitive, confidentiality-driven role at the heart of our revenue-generating operations.

• Has supervisory or team leadership experience – Comfortable managing, coaching and developing a team, including directing real-time workloads.
• Leads by example – Willing and able to process citations directly alongside the team. Understands the work at a practical level.
• Thrives in an SLA-driven environment – Confident monitoring multiple work streams and acting quickly when targets are at risk.
• Is a strong communicator – Able to brief senior stakeholders clearly and support junior team members constructively.
• Is detail-obsessed – High level of accuracy, able to spot patterns and quality issues and make sound judgement calls under time pressure.
• Has a compliance mindset – Understands the importance of confidentiality and compliance in a law enforcement-adjacent environment. Sets and holds the standard for the team.
• Is adaptable – Comfortable in a fast-growing, evolving company. Brings structure without rigidity.
• Can produce clear reports – Confident working with workflow software, dashboards and tracking tools to report performance to leadership.

Monitor the citations workflow from queue intake through to completion, ensuring daily, weekly and monthly volume and accuracy SLAs are met. Identify and elevate bottlenecks, backlogs or quality issues before they impact programme commitments. Maintain live visibility of pipeline status and report regularly to the VP of Operations.

Direct the day‑to‑day workflow of team members in real time, assigning and redistributing work in accordance with pipeline urgency. Make active decisions about prioritisation when volumes spike or deadlines shift, ensuring the most time‑sensitive citations are always actioned first.

Manage the schedules of the citations processing team, ensuring adequate coverage at all times and alignment with operational demand. Support and develop the Team Lead, acting as the primary point of escalation for team issues. Conduct performance check‑ins, provide coaching, and manage absence or underperformance in a timely and constructive manner.

Process…