Director, Enablement Excellence — AI-Driven Member Services
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-16
Listing for:
Whoop
Full Time
position Listed on 2026-07-16
Job specializations:
-
Management
Operations Management, AI Business & Operations, Change Management
Job Description & How to Apply Below
WHOOP is seeking a Director of Enablement Excellence to lead Membership Services strategy, programs, and operations, elevating knowledge, training, and quality across AI-enabled support. The role builds standards, owns enablement systems, and mentors senior leaders to drive member-first outcomes.
The role collaborates with Product, Engineering, AI, and Operations to ensure seamless integration of training and knowledge platforms, scaling performance and readiness in a fast-growing company.
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