Customer Experience Leader: Support & AI Ops
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-18
Listing for:
Framework Ventures
Full Time
position Listed on 2026-07-18
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Localcoin is seeking a senior Customer Service leader to oversee and optimize our support operations. You will drive channel performance, coach the team, and partner with cross‑functional teams to improve the overall customer experience.
You will recruit, onboard, and develop staff, ensure quality service levels, and manage performance with a data‑driven approach in a hybrid work environment.
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