General General Manager

Job Overview

As a high-rise Community Manager, you will provide strategic leadership and operational oversight on behalf of the Board of Directors and First Service Residential. You will be responsible for the day-to-day management of a high-rise residential community, ensuring exceptional service delivery, efficient building operations, and a superior resident experience. This role oversees all aspects of community administration, financial management, building maintenance, vendor performance, staff leadership, and resident relations while ensuring compliance with governing documents and applicable regulations.

Serving as the primary point of contact for the Board, residents, and business partners, the high-rise Community Manager fosters clear communication, proactive problem-solving, and effective execution of the Board's vision and the community's operational goals.

As a high-rise Community Manager, you will provide strategic leadership and operational oversight on behalf of the Board of Directors and First Service Residential. You will be responsible for the day-to-day management of a high-rise residential community, ensuring exceptional service delivery, efficient building operations, and a superior resident experience. This role oversees all aspects of community administration, financial management, building maintenance, vendor performance, staff leadership, and resident relations while ensuring compliance with governing documents and applicable regulations.

Serving as the primary point of contact for the Board, residents, and business partners, the high-rise Community Manager fosters clear communication, proactive problem-solving, and effective execution of the Board's vision and the community's operational goals.

• Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives. Lead annual goal setting.
• Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.
• Partner with public, private and volunteer organizations to provide community services when necessary.
• Support the activities of the various Board sub-committees.
• Knowledge of all Community Governing documents. Provide recommendations on revisions.
• Continual process of seamless connection between the Board of Directors and committees.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• In partnership with the Board, create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.
• Monitor and report on the monthly financial position of the association.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow up.
• Recruit, hire, train and supervise all community staff in accordance with the documented management plan, if applicable.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
• As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.
• Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the fields of community management and community programming.
• On-site visibility throughout the common areas and facilities.
• Understanding of all agreements for corporate implementation.
• Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program.
• Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions.
• Perform building inspections of interior and exterior of…