Field Superintendent - Service

Field Superintendent - Service

Join us as a

Location:

Boston, MA, United States

Job

We Elevate… Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story;

you help shape the future and continue our rich legacy that started back in 1874.

As a Field Superintendent of Existing Installations (EI), you will oversee the servicing, maintenance, and repair of assigned units to meet customer and company standards for quality, safety, and cost management. You will support area objectives through effective project oversight and employee management.

• Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards and contract requirements.
• Coordinate routes, scheduling, parts ordering, and payroll verification while maintaining profitability.
• Partner with Area and Territory Operations Managers in implementing company and industry best practices to achieve service financial and delivery metrics.

• Perform regular site inspections to deliver exceptional service, maintenance, warranty, and repair offerings.
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices.

• Educate technicians on processes, tools, and standards through training and performance programs, continuously improving service delivery.
• Manage logistics and implement preventive maintenance strategies, including scheduling quarterly customer site visits.

• Collaborate with the local sales team to estimate service orders and maintain relationships with local IUEC business agents, communicating effectively to resolve disputes.
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction.

• Act as a liaison between internal stakeholders and customers to investigate, resolve, and address operational challenges that may arise.

• Enhance your knowledge of Schindler's products and industry standards through onboarding training focused on service and maintenance.
• Build leadership skills by fostering a collaborative team environment focused on safety, efficiency, and strong processes through regular interactions and shared problem-solving.
• Gain expertise in supervising customer accounts while navigating industry regulations.
• Strengthen your business acumen by mastering P&L financial management and leveraging Power BI dashboards to make informed, data-driven decisions.
• Acquire in-depth knowledge of elevator and escalator systems by shadowing experienced technicians.

• 5+ years of technical leadership experience or elevator industry experience preferred.
• Bachelor's degree or equivalent relevant work experience in the elevator industry or related field.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to manage sensitive employee relations issues.
• Proven leadership skills.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills.
• Adaptability in a fast-paced environment.
• Flexibility to be on call as needed.

• Strong problem-solving skills with the ability to analyze situations, identify solutions, and drive resolution.
• Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
• Ability to effectively manage sensitive employee relations matters with professionalism and discretion.
• Proven leadership capabilities with experience motivating, coaching, and developing teams.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Adaptable and effective in a dynamic, fast-paced environment.
• Willingness to provide after-hours support…