External Communications Senior Manager

External Communications Senior Manager – Hybrid

POSITION LOCATION:

Hybrid. Under the direction of the Senior Director of Strategic Communications, the External Communications Senior Manager oversees the strategic execution of external communications for Boston Medical Center Health System (BMC Health System) and is responsible for advancing media relations, thought leadership, and conference and forum engagement that directly promotes and benefits BMC Health System’s profile and reputation.

The External Communications Senior Manager will work with executive and clinical leadership, providers, and other stakeholders across the health system to develop and implement a broad, proactive external communications strategy and tactics in support of BMC Health System’s strategic goals, with a focus on high-priority initiatives and audiences and externally trending opportunities.

The External Communications Senior Manager will also work closely with Communications leaders to advance strategic initiatives and support issues management. All engagements should underscore BMC Health System’s approach to modeling a transformational kind of excellence in healthcare where clinical and operational innovation meets health equity and access.

We offer our employees an array of wellbeing services, competitive pay, and a wide range of benefits, including a highly subsidized health care plan for employees and their family members.

• Proactively identifies and develops breakthrough opportunities in collaboration with senior administrators and clinicians to draw attention to BMC Health System’s key focus areas.
• Provide executive communications support for strategic messaging, speaking opportunities, and conference management.
• Develops proactive media relations plans and manages media inquiries, ensuring opportunities align with BMC Health System strategies and objectives.
• Stays abreast of national and local health news and communications trends to forecast reputational headwinds and tailwinds and keep system leaders informed.
• Ensures value-consistent, quality, and compelling news and thought leadership content, including press releases, feature articles, op-eds, podcasts, blogs, speaker remarks, and social media posts.
• Works closely with leaders across BMC Health System hospitals, Well Sense Health Plan, Clearway Health, Oakwell, Boston Health Net, and other entities to identify reputational opportunities and manage risks.
• Serves as spokesperson across BMC Health System to manage reputational risks and respond to crisis situations.
• Identifies and develops spokespeople who can best represent BMC Health System in the media and external events, lead media training, and support speaking engagements.
• Oversee emergency communications and incident response media relations support for BMC Health System.
• Directly supervise a Communications Specialist. Assign work, performance manage, and promote professional development.
• Focus on driving BMC Health System’s key initiatives with metrics and reporting.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required.

Bachelor's degree required, and a minimum of ten years of external communications, media management, and related operational experience.

Master’s degree preferred. At least five years of strategic planning and management of a team is preferred.

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Excellent verbal, written, and interpersonal communication skills. Proven ability to translate a strategic plan into tactical excellence. Capable of communications program development, implementation, metrics, and evaluation. Must be highly organized self-started, able to manage multiple priorities in a fast-paced and complex organizational environment. Proficient in standard client software in a healthcare office setting (i.e.,…