Head of Operational Resilience

COMPANY OVERVIEW

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds.

KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

The Global Security & Operational Resilience team provides 24/7 support across the Firm’s global operations, helping protect people, assets, and the continuity of critical business services. The ~80-member global team drives readiness through integrated physical security and investigations, threat and intelligence monitoring, crisis management, and enterprise operational resilience planning, exercising, and response.

KKR is seeking a principal-level Head of Operational Resilience to lead the design, implementation, and execution of the firm’s global Operational Resilience program. Reporting to the Head of Security and Operational Resilience
, this role is responsible for driving accountability and adherence to impact tolerance and recovery objectives during severe and plausible disruption by embedding requirements into day-to-day operations, operating effective controls, and leading remediation efforts to closure.

This role partners closely with Technology
, Business leadership
, Enterprise Risk Management
, Compliance
, Vendor management
, Human Capital
, and Internal Audit to maintain alignment with client, investor, and regulatory expectations and enterprise risk standards.

• Leadership & Operating Model
• Build, mentor, and lead a high-performing operational resilience team.
• Influence cross-functional stakeholders to deliver enterprise resilience outcomes and measurable program maturity.
• Program Ownership & Roadmap
• Own and operate KKR’s Operational Resilience program and multi-year roadmap, including associated procedures, playbooks, and evidence management.
• Establish and maintain governance routines to track progress, elevate risks, and drive timely decision-making.
• Important Business Services & Impact Tolerances
• Identify, maintain, and periodically review the inventory of Important Business Services (IBS) and support dependencies across people, processes, technology, data, facilities, and third parties.
• Define, document, and operationalize IBS impact tolerances with business leaders; ensure tolerances are measurable, actionable, and embedded in operating procedures and controls.
• Scenario Testing & Exercising
• Design and execute severe but plausible scenario testing and resilience exercises to validate the ability to remain within impact tolerances and recovery time objectives.
• Document outcomes, lessons learned, and resulting control enhancements; ensure improvements are implemented and sustained.
• Business Continuity Management
• Own and oversee the Business Continuity Management (BCM) program, including plan development, certification, governance, training/awareness, testing/exercises, and event execution.
• Control Effectiveness & Remediation
• Identify resilience gaps and drive remediation to closure with clear accountability, milestones, and risk transparency.
• Track remediation progress through governance forums and management reporting.
• Integrated Response & Recovery
• Coordinate resilience integration across crisis management, cyber incident response, technology disaster recovery, and physical security response to enable a unified enterprise response and recovery capability.
• Metrics, Reporting & Communication
• Establish and maintain resilience KPIs/KRIs, dashboards, and management reporting to communicate posture, key risks, and remediation status to senior leadership.
• Lead preparedness, communications, and awareness…