Sales & Service Manager - Chestnut Hill

Chestnut Hill, Massachusetts, United States

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street: taking the consciousness from practice on the mat and putting it into practice in life.

The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy to life in store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house.

When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

• Investigate and root cause sales opportunities, partnering with the General Manager to elevate process or system gaps.
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Continue to build the client relationship daily with our customers.
• Ensure effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed.
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team.

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency.
• Collaborates and implements General/Store Manager’s vision and works cross‑functionally with business partners, as directed, to support all-level organizational goals.
• Demonstrates an ability to navigate the organization with a balance of business need and brand culture.
• 3-5 years of retail or related industry leadership experience.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agile with the ability to handle multiple tasks in a changing environment.
• Independent work ethic, time‑management skills, and personal accountability.
• Requires constant movement in and around all areas of the store.
• Aligns with and embodies ALO’s Guiding Principles.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors.
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new‑parent support for employees and dependents (Full‑Time Employees).
• 401K with company matching (Full‑Time Employees).
• Monthly Store Incentives.
• Clothing Allowance.
• Free yoga classes at any of our Sanctuaries (select cities).

The Company’s Sales & Service Manager base pay ranges from $60,000 - $76,000 per year. Please also note, Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees.

Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.