Country Facilities Manager USA
Listed on 2026-09-12
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Management
Operations Management, Project & Program Management, General Management
Country Facilities Manager USA
Location:
Boston, MA(Flex-3 days in office)
To lead the management of outsourced Facilities Management contracts across the region, ensuring FM partners deliver safe, compliant and cost-effective services that support Primark's retail operations. The role is responsible for supplier performance, governance, commercial management and continuous improvement across the assigned estate.
Reports to:
Head of Facilities Management
Lead FM suppliers and specialist consultants in the delivery of day-to-day facilities management services, ensuring contractual service delivery standards are consistently achieved across all sites.
Ensure that the FM suppliers responsible for operational and reactive issues manage all tasks efficiently and effectively.
Monitor and evaluate FM supplier performance through key performance indicators (KPIs), service level agreements (SLAs), and performance reviews to drive continuous improvement.
Conduct regular contract performance reviews and audits, ensuring planned preventive maintenance programmes (PPM) and reactive services are delivered to agreed standards.
Implement corrective action plans for underperforming suppliers and ensure service recovery is effective and timely.
Collaborate with procurement teams to review contracts, manage tender processes, and ensure that contracts align with business needs and deliver value for money.
Operational Management:Ensure stores remain operational by managing supplier activities, minimising downtime, and responding swiftly to emergency situations, including out-of-hours call-outs.
Conduct site audits and walkthroughs to ensure compliance with health, safety, environmental, and quality standards.
Act as the liaison between the facilities management department and retail store management to ensure FM services meet operational requirements.
Ensure that all stores under the region's responsibility receive regular visits, and performance issues are addressed promptly.
Plan and manage the FM services for new store openings, ensuring that all FM aspects are operational from day one.
Scaling Services & Team Development:Support the growth of the regional estate by developing scalable FM operating models, team structures, and supplier capability that maintain consistent service standards as the business expands.
Build and develop high performing FM vendor teams across the region, ensuring the right capability, capacity, and succession planning are in place to support future growth.
Work closely with property, retail operations, procurement, and store development teams to ensure FM services are aligned with regional expansion plans and new store openings.
Supplier Relationship Management:Foster strong partnerships with FM suppliers to promote a collaborative approach to service delivery.
Organise monthly operational review meetings with suppliers to discuss performance, address issues, and identify opportunities for improvement.
Participate in supplier audits, including impromptu quality checks, ensuring all services provided are consistent with contractual expectations.
Work with suppliers to develop innovative solutions that enhance service delivery and improve operational efficiencies.
Budget & Cost Management:Manage the facilities management budget, ensuring all activities are delivered within budgetary constraints.
Review and validate supplier quotations, ensuring compliance with contractual terms, and assess cost-effective alternatives where appropriate.
Monitor spend across all FM services, including planned and reactive maintenance, statutory compliance, CAPEX projects and cleaning, and take corrective action to prevent budget…
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