Principal Consultant, Performance & Planning

About EOTSS:

The
Executive Office of Technology Services and Security (EOTSS)
delivers digital services and technology solutions that support more than 40,000 state employees, as well as millions of constituents across the Commonwealth. Our efforts enable residents, taxpayers, motorists, businesses, visitors, and families to interact with government in ways that are easier, faster, and more secure.

EOTSS is seeking to hire a highly motivated individual to join the
Office of Strategy Management
(Strategy team) as
Principal Consultant, Performance & Planning.
The Strategy team consists of strategy consultants who partner with Executive Branch agencies to guide cross-functional initiatives from vision to implementation. Over the past year, the Strategy team also developed and published EOTSS’ updated FY26-FY28 strategic plan.

EOTSS is building new, enterprise-wide strategic planning and performance management processes to improve decision-making, organizational alignment, transparency, and accountability. The
Principal Consultant, Performance & Planning
will lead these efforts—developing and evolving EOTSS’ multi-year strategic plan, while establishing and executing the processes needed to ensure that progress is meaningful and measurable.

This role is responsible for leading strategic planning activities, coordinating performance tracking and reporting, and managing planning operations for both EOTSS and the Strategy Team.

This is an opportunity to strengthen strategic planning and decision-making within EOTSS—by aligning priorities, improving coordination across government, and ensuring that strategy translates into measurable results for the Commonwealth.

The primary work location for this role will be at
One Ashburton Place Boston, Massachusetts 02108
. The work schedule for this position
is Monday through Friday, 9:00AM – 5:00PM EST.
This position follows a hybrid work model, with a minimum onsite presence of approximately 40% (typically two days per week), with specific expectations determined by the Line of Business based on operational needs.

All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.

• Strategic and adaptive thinkers who can translate complex priorities and ambiguity into clear, actionable plans, while remaining flexible in evolving environments
• Trusted advisors who are comfortable working closely with senior leaders and subject matter experts to develop practical, measurable strategies
• Strong communicators and facilitators who can navigate complex stakeholder environments, manage competing priorities, and translate strategy into clear information for diverse audiences
• Process enthusiasts who can define, implement, and continuously improve ways of working
• Data-literate practitioners who are comfortable using quantitative and qualitative data to assess progress and inform decision-making

While valuable, a background in technology is not required for this position. The Strategy team is looking for strong performers who have an abundance of empathy, strong communication and relationship management skills, as well as a curious, open-minded approach to learning about topics old or new.

• Manage EOTSS’ multi-year strategic plan, ensuring alignment with administration and secretariat priorities, agency needs, and budget processes
• Lead annual and multi-year strategy development activities, including strategic plan updates and full planning cycles
• Advise leadership in setting priorities, evaluating trade-offs, and aligning initiatives to strategic goals
• Lead large, structured, cross-functional planning discussions with senior leaders and agency stakeholders that yield clear outcomes and decisions
• Ensure strategic priorities are clearly documented, communicated, and consistently understood across teams

• Design, implement, and refine a new performance management process to track progress…