Director of Financial Aid

Director of Financial Aid

The Director of Financial Aid provides strategic leadership for the College's financial aid operations, ensuring regulatory compliance while delivering exceptional student experience that supports enrollment, persistence, and completion. The position oversees the administration of all federal, state, institutional, and scholarship aid programs, manages the College's partnership with its outsourced financial aid service provider, and leads the continuous improvement of financial aid policies, systems, and business processes.

As a key member of the Enrollment Services leadership team, the Director collaborates closely with Admissions, Student Accounts, the Registrar, Student Affairs, Finance, Information Technology, Academic Affairs, and external agencies to remove financial barriers and advance the College's enrollment and student success goals.

Essential Functions and Responsibilities:

• Provide strategic leadership for the College's financial aid operation in support of institutional enrollment, retention, and student success goals.
• Direct the administration of all federal, state, institutional, and private financial aid programs in accordance with applicable regulations and College policies.
• Develop, implement, and continuously improve financial aid policies, procedures, and business processes.
• Monitor departmental performance using data and key performance indicators to improve service delivery, operational efficiency, and student outcomes.
• Support institutional planning by providing financial aid expertise, analysis, and recommendations to senior leadership.

• Ensure compliance with all federal, state, accrediting agency, and institutional financial aid regulations, policies, and reporting requirements.
• Oversee verification, satisfactory academic progress (SAP), professional judgment reviews, Return of Title IV (R2T4) calculations, audits, program reviews, and required federal and state reporting.
• Oversee the administration and continuous improvement of financial aid systems, including Jenzabar J1, PowerFAIDS (or successor platform), and other technologies supporting financial aid operations.
• Ensure the integrity, accuracy, security, and confidentiality of student financial aid data and records.
• Recommend and implement operational improvements that increase efficiency and enhance the student experience.

• Provide leadership, coaching, and performance management for assigned financial aid staff, fostering a collaborative, student-centered, and high-performing team.
• Direct and evaluate the College's outsourced financial aid partner (FA Solutions), establishing performance expectations, monitoring service levels, and ensuring compliance with contractual obligations.
• Coordinate workflow and communication between internal departments and external partners to ensure timely and accurate financial aid processing.
• Promote cross-functional collaboration across Enrollment Services and the College to achieve shared student success goals.

• Ensure students and families receive accurate, timely, and compassionate financial aid counseling throughout the enrollment lifecycle.
• Collaborate with Admissions, Student Accounts, the Registrar, Student Affairs, Finance, Academic Affairs, and other campus partners to remove financial barriers and improve enrollment, persistence, and completion.
• Develop and support financial literacy initiatives, FAFSA completion events, outreach programs, and educational workshops that promote informed financial decision-making.
• Serve as the College's subject matter expert on financial aid regulations, policies, and student financing options.

• Analyze operational and student success data to identify trends, improve processing timelines, and enhance service delivery.
• Prepare reports and presentations for institutional leadership and external agencies regarding financial aid operations, compliance, and performance.
• Lead change management initiatives that strengthen financial aid services, improve cross-functional processes, and support institutional strategic priorities.
• Perform other related duties as assigned.

Requirements

Required Qualifications:

• Associates degree in Higher Education Administration, Business Administration, Finance, Accounting, Public Administration, or related field required.
• Minimum of five (5) years of progressively responsible experience administering financial aid programs in higher education, including experience with federal Title IV financial aid regulations.
• Minimum of two (2) years of leadership experience supervising employees, leading cross-functional teams, managing strategic initiatives, or overseeing outsourced service providers.
• Demonstrated experience managing financial aid operations, compliance, audits, reporting, and regulatory requirements.
• Equivalent combinations of education, professional experience, and relevant certifications may be considered.

Required Knowledge, Skills, and Abilities:

• Comprehensive knowledge of federal Title IV financial aid regulations, state…