Clinical Services Operations Director

Clinical Services Operations Director | Boston Childrens Hospital

The Clinical Operations Director plans, directs, and executes operational strategies for a large, complex clinical department. This role partners closely with department leadership to drive strategic initiatives, optimize operational performance, support business growth, and ensure high-quality patient care and service delivery. Reporting to the Executive Director, the Director provides operational leadership across multidisciplinary teams and oversees key process improvement, financial, and organizational initiatives.

• Partner with the Executive Director and Chief to develop and implement departmental operational strategies aligned with organizational goals.
• Identify opportunities to improve operational efficiency, quality, access, and service delivery.
• Lead planning, design, implementation, and evaluation of operational and business initiatives.
• Collaborate with physicians, advanced practice providers, nursing, research, and administrative teams to achieve departmental objectives.
• Develop, standardize, and optimize workflows across clinical and administrative functions.

• Lead complex projects and change management initiatives from concept through implementation.
• Monitor operational performance using data, metrics, and stakeholder feedback.
• Present project updates, outcomes, and recommendations to departmental leadership and physician groups.
• Serve as an operational subject matter expert, addressing complex organizational and business challenges.

• Partner with leadership to develop, monitor, and manage operating and capital budgets.
• Support financial planning, resource allocation, and cost-containment efforts.
• Participate in contract review, negotiation, and management of professional service and external partnership agreements.

• Foster a high-performing, collaborative environment across teams.
• Coach and mentor managers and administrative leaders to enhance operational effectiveness and staff development.
• Support workforce planning, training, and performance optimization.

• Build and maintain strong relationships with internal and external stakeholders.
• Serve as a key liaison for affiliated practice sites, partner organizations, and hospital departments.
• Coordinate operational activities across multiple locations and partnerships as needed.

Education

• Bachelor's degree in Business, Healthcare Administration, or a related field required.
• Master's degree preferred.

Experience

• Minimum of 7 years of relevant experience, including at least 5 years in healthcare, academic medicine, or complex operational leadership roles.
• Demonstrated success leading operational improvements, strategic initiatives, and cross-functional projects.
• Experience in clinical and/or research operations strongly preferred.

Knowledge, Skills & Abilities

• Strong understanding of healthcare operations, process improvement, and organizational effectiveness.
• Proven financial management and budgeting skills.
• Excellent project management and change leadership capabilities.
• Ability to manage multiple complex priorities and influence diverse stakeholders.
• Strong negotiation, problem-solving, and conflict resolution skills.
• Demonstrated ability to motivate, coach, and develop teams.
• Exceptional verbal, written, and presentation communication skills.
• Innovative, collaborative, and results-oriented approach to leadership.