Director of Customer Experience (Hybrid
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-06
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-06
Job specializations:
-
Management
Job Description & How to Apply Below
Brighton One, a nonprofit social enterprise, seeks a Director of Customer Experience to lead beneficiary and provider interactions within USFHP. You will oversee service strategy, portals, grievances, bills, and enrollment, and drive improvements across regulatory and operational dimensions.
You’ll partner with Compliance, Legal, Claims, and Medical Director to ensure accuracy, timeliness, and accessibility while guiding a team through evolving service requirements for veterans and
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