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Chief Customer Officer - Transit Experience Leader

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Transdev
Full Time position
Listed on 2026-08-07
Job specializations:
  • Management
    General Management
Salary/Wage Range or Industry Benchmark: 200000 - 280000 USD Yearly USD 200000.00 280000.00 YEAR
Job Description & How to Apply Below

Bay State Rail, a Transdev North America–Transport UK joint venture, is seeking a Chief Customer Officer to lead all customer experience and service delivery for the MBTA Regional Rail network in the Greater Boston area.

This executive role oversees customer service operations, communications, service recovery, and rider engagement, with compensation in the $200k–$280k range and eligibility for an annual STI, contingent on contract award.

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